Client Care Operations Manager, Aftercare & Repairs

RIMOWA GmbH; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

RIMOWA GmbH is seeking a Client Care Assistant Manager based in Long Island City, New York. This role focuses on enhancing client experiences for aftercare inquiries and repair services while overseeing workshop operations and logistics.

The ideal candidate will have over 5 years of experience in supply chain, operations, or customer service, particularly in the luxury retail sector. Strong organizational and communication skills, as well as a Bachelor’s degree, are essential for success.

Qualifications

• 5+ years of experience in a fast-paced luxury retail environment.
• Ability to drive operational details and big picture strategies.
• Familiarity with CRM practices and a client-centric approach.

Responsibilities

• Organize and monitor daily workshop operations.
• Manage high volumes of aftercare and repair inquiries.
• Lead initiatives to enhance operational efficiency.

Skills

Supply Chain

Operations

Customer Service

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree

Tools

RMS

CEGID

Salesforce

Job description

RIMOWA GmbH is seeking a Client Care Assistant Manager based in Long Island City, New York. This role focuses on enhancing client experiences for aftercare inquiries and repair services while overseeing workshop operations and logistics.

The ideal candidate will have over 5 years of experience in supply chain, operations, or customer service, particularly in the luxury retail sector. Strong organizational and communication skills, as well as a Bachelor’s degree, are essential for success.