Senior Client Care & Repair Operations Lead

RIMOWA; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

RIMOWA is looking for a Client Care Assistant Manager in Long Island City, New York, to facilitate an exceptional client journey for aftercare inquiries and repair services. This role includes overseeing workshop operations, managing client inquiries, and ensuring efficient logistics.

The ideal candidate will have over 5 years of experience in Supply Chain or Customer Service in luxury retail, along with strong analytical and communication skills. A collaborative spirit and a keen ability to drive operational efficiency are essential.

Qualifications

• 5+ years of experience in Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.
• Familiarity with CRM practices; a client-centric approach with high commercial awareness.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.

Responsibilities

• Organize and monitor daily workshop operations to ensure objectives are met.
• Partner with Client Services to ensure a smooth client journey and satisfaction.
• Maintain accurate and complete records in RMS, CEGID, and Salesforce.

Skills

Analytical skills

Organizational skills

Communication skills

Problem-solving mindset

Multi-tasking

Tools

Salesforce

RMS

CEGID

Job description

RIMOWA is looking for a Client Care Assistant Manager in Long Island City, New York, to facilitate an exceptional client journey for aftercare inquiries and repair services. This role includes overseeing workshop operations, managing client inquiries, and ensuring efficient logistics.

The ideal candidate will have over 5 years of experience in Supply Chain or Customer Service in luxury retail, along with strong analytical and communication skills. A collaborative spirit and a keen ability to drive operational efficiency are essential.