Strategic Customer Success Lead

Riverstone Logistics; Rock Hill (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Riverstone Logistics seeks a focused Account Manager to own the post-sale relationship with strategic customers. You will ensure onboarding, drive retention, and identify expansion opportunities by coordinating with Operations, Sales, Finance, and IT to deliver measurable value.

You will leverage your understanding of logistics and TMS platforms, manage multiple priorities, and communicate effectively with stakeholders at all levels to sustain long-term partnerships.

Qualifications

• 1–2 years in a technical, product-based account management or customer-facing role.
• Proven ability to manage multiple priorities and high-volume operations in a fast-paced environment.
• Strong working knowledge of TMS platforms and logistics lifecycle processes.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts post-sale.
• Build trusted relationships with customer stakeholders across operations, supply chain, and leadership.
• Collaborate cross-functionally with internal Operations, Sales, Finance, and IT teams to deliver consistent, high-quality service and measurable results for customers.
• Lead regular check-ins, business reviews, and performance discussions.
• Identify opportunities for account expansion and renewals in collaboration with Sales and leadership.

Skills

Communication skills

Prioritization

Problem solving

Customer-facing experience

Education

Bachelor's degree in business/Supply Chain

Tools

Excel

Microsoft Office

TMS platforms

Job description

Riverstone Logistics seeks a focused Account Manager to own the post-sale relationship with strategic customers. You will ensure onboarding, drive retention, and identify expansion opportunities by coordinating with Operations, Sales, Finance, and IT to deliver measurable value.

You will leverage your understanding of logistics and TMS platforms, manage multiple priorities, and communicate effectively with stakeholders at all levels to sustain long-term partnerships.