Customer Strategy & Operations Leader

SentinelOne, Inc.; United States; Remote; USD 164,000 - 226,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Paid holidays

Parental leave

Grandparent leave

Medical, dental, vision coverage

401(k) with company match

Life and disability insurance

Home office allowance

Mobile phone reimbursement

Wellness coach

Gym reimbursement

Fertility coverage

Adoption & surrogacy reimbursement

EAP

Pet insurance

Job summary

SentinelOne seeks a Senior Manager, Customer Strategy & Operations to act as a strategic partner to the Sr. Director and CCO Office.

You will own BI, program management, and the integrated services strategy across internal teams, customers, and partners, driving high-priority initiatives and financial analyses. The role requires strong analytical skills, cross-functional execution, and the ability to translate complex data into actionable recommendations that improve revenue, margins, and

Qualifications

• Experience building business cases and financial models.
• Experience driving cross-functional initiatives across multiple organizations.
• Strategic partner to senior leaders, preparing executive decisions and synthesizing data into recommendations.

Responsibilities

• Drive high-priority initiatives across the organization; coordinate cross-functional resources and track milestones.
• Own business analysis and intelligence across key functional areas, including metrics, OKRs, and revenue/margin analysis.
• Support initiatives spanning Services & Partners, Renewals & NRR, and Customer Intelligence & Communications; surface insights and recommendations.
• Translate organizational initiatives into OKRs and KPIs; provide executive-level reporting and data-driven narratives.
• Build and maintain operating cadence for the Customer Strategy & Operations function; develop business cases and analyses for faster decisions.
• Identify operational friction and recurring issues, proposing process, tooling, or organizational improvements.

Skills

Business operations

Strategy

Business intelligence

Program management

Management consulting

Cross-functional collaboration

Analytical skills

Executive decision support

Communication & influence

Project management

AI tooling evaluation

Education

Bachelor's degree

Tools

Automation tools

AI evaluation

Job description

SentinelOne seeks a Senior Manager, Customer Strategy & Operations to act as a strategic partner to the Sr. Director and CCO Office.

You will own BI, program management, and the integrated services strategy across internal teams, customers, and partners, driving high-priority initiatives and financial analyses. The role requires strong analytical skills, cross-functional execution, and the ability to translate complex data into actionable recommendations that improve revenue, margins, and