Customer Operations Leader - AI & Strategy

Hyperproof; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Flexible time off

Life & disability insurance

Job summary

Forescout seeks a Manager of Customer Operations to lead a cross-functional team delivering AI-enabled transformations across Customer Operations, Professional Services, and Support. The role emphasizes data-driven decision making and scalable processes to improve efficiency and customer outcomes.

You will mentor a team of at least 2 and oversee the CCO portfolio, governance, and executive reporting while partnering with senior leaders to align priorities and drive strategic initiatives

Qualifications

• 7+ years of experience in business operations, customer operations, program management, transformation, or a related field.
• 2+ years of people leadership experience managing project managers, analysts, business operations, or transformation teams.
• Delivered at least 2 strategic initiatives leveraging AI - Must have a strong understanding of AI adoption, workflow automation, analytics, and technology-driven transformation.
• Advanced analytical skills with the ability to convert complex data into actionable business insights and recommendations.
• Executive communication skills with experience presenting to VP and C-level stakeholders.
• Systems expertise with Excel, PowerPoint, CoPilot and/or Claude, Power BI, Salesforce/SFDC, Certinia/FinancialForce, Precursive, or similar operational systems.
• Bachelor’s degree required; MBA, PMP, Agile/Scrum, Six Sigma, Lean, Business Analytics, or AI-related certifications preferred.

Responsibilities

• Lead a team of 2+ direct reports and mentor staff.
• Manage the CCO project portfolio with governance and executive reporting.
• Define AI strategy and implement governance, metrics, and adoption frameworks.
• Analyze services data to identify trends, risks, and optimization opportunities.
• Develop rollout plans, communications, training, and enablement for new processes.
• Engage stakeholders across departments to remove execution barriers.
• Create executive-ready updates, dashboards, and decision materials.
• Identify risks and mitigation plans and escalate when needed.

Skills

Team Leadership

Portfolio Management

AI Strategy

Data Analysis

Executive Communication

Systems Expertise

Education

Bachelor’s degree

MBA

PMP / Agile

Six Sigma / Lean

AI-related certifications

Tools

Excel

PowerPoint

CoPilot/Claude

Power BI

Salesforce

Certinia/FinancialForce

Precursive

Job description

Forescout seeks a Manager of Customer Operations to lead a cross-functional team delivering AI-enabled transformations across Customer Operations, Professional Services, and Support. The role emphasizes data-driven decision making and scalable processes to improve efficiency and customer outcomes.

You will mentor a team of at least 2 and oversee the CCO portfolio, governance, and executive reporting while partnering with senior leaders to align priorities and drive strategic initiatives