Customer Service Representative

Imperial Dade; Lithia Springs (GA); Presencial; USD 36 000 - 46 000; Tempo integral

Resumo da oferta

Imperial Brady in Lithia Springs, GA is seeking a Customer Service Representative to interact with customers and sales reps via phone and email, process orders, and provide information in response to inquiries. You will enter orders into our software system and verify accuracy, ensuring timely placement and order tracking.

The role is on-site, Monday through Friday, 8:00 am to 5:00 pm. Ideal candidates have a high school diploma, customer service experience, proficiency in MS Office, and strong

Qualificações

• High school diploma or equivalent.
• Customer service experience.
• Proficiency in MS Office.
• Data entry experience.
• Excellent communication skills.

Responsabilidades

• Answer phones in a polite, professional, and courteous manner.
• Enter order information into computer accurately.
• Contact Sales Reps to clarify order requests.
• Review previous order history to clarify ambiguity of order requests.
• Verify data by comparing it to source documents.
• Perform quality control and notify appropriate party if an order issue arises.
• Generate Order Acknowledgments.
• Address potential problems in processing.
• Redistribute requests to different departments.
• Develop understanding of Imperial Brady products and commonly used acronyms.
• Meet production and accuracy standards.
• Other duties as assigned.

Conhecimentos

Customer service

Data entry

MS Office

Communication

Order processing

Formação académica

High school diploma / GED

Ferramentas

MS Office Suite

Descrição da oferta de emprego

Imperial Brady has a Customer Service Representative role available in Lithia Springs, GA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Representative will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers’ inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system.

The schedule for this position is on-site, Monday through Friday from 8:00 am until 5:00 pm.

You will:

• Answer phones in a polite, professional, and courteous manner
• Use data entry skills to accurately enter order information into computer
• Contact Sales Reps to clarify order requests
• Review previous order history to clarify ambiguity of order requests
• Verify data by comparing it to source documents
• Perform quality control and notify appropriate party if an order issue arises
• Generate Order Acknowledgments
• Address potential problems in processing
• Re-distribute requests to different departments
• Develop understanding of Imperial Brady products and commonly used acronyms
• Meet production and accuracy standards
• Other duties as assigned

You have:

• High school diploma, GED, or equivalent
• Customer service experience
• Proficiency in MS Office and familiarity with using other software
• Data entry experience
• Excellent communication skills
• An eager attitude to help others