Customer Experience & Solutions Specialist

Werner Electric Supply Company; City of Pewaukee (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with company ma

Paid holidays, vacation, personal, and

Sick days

Employee Assistance Program (EAP)

Job summary

Werner Electric Supply Company is seeking a Customer Experience Specialist to manage daily customer requests and serve as a liaison with Sales and internal teams. You will ensure an excellent customer experience and handle inquiries across phone, email, and website.

You will build relationships, coordinate with Product, Pricing, Purchasing, Operations, and Financial Services, and identify opportunities for upgrades or alternatives while supporting CI initiatives.

Qualifications

• 2–5 years of experience in customer service or a fast-paced office environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Establish positive customer relationships through professional and efficient correspondences.
• Process and manage multiple customer requests via inbound phone calls, emails, and website.
• Review daily reports to manage open orders.
• Prioritize urgent requests and elevate complex issues as needed.
• Collaborate with Sales, Product, Pricing, Purchasing, Operations, and Financial Services to coordinate communication and activity with customers.
• Recognize opportunities to suggest complementary products or upgrades as well as alternatives as needed.
• Establish a feedback loop with the Sales and Product team (ACE Team) to discuss customer strategies and share customer insights.
• Maintain general understanding of products and services as well as internal resources to address customer inquiries.
• Engage with vendor partners via their website, portal, or email to obtain current lead times and pricing for quotes, orders, and follow-ups on behalf of the customer.
• Responsible for cross-referencing products, recommending alternative solutions, and selecting part numbers based on customer specifications.
• Participate in a team culture of Continuous Improvement (CI) to promote and drive efficiency and service improvements within the CX organization.

Skills

Customer service

MS Office Suite

Communication

Multitasking

Tools

ERP systems

Knowledge Management platforms

Job description

Werner Electric Supply Company is seeking a Customer Experience Specialist to manage daily customer requests and serve as a liaison with Sales and internal teams. You will ensure an excellent customer experience and handle inquiries across phone, email, and website.

You will build relationships, coordinate with Product, Pricing, Purchasing, Operations, and Financial Services, and identify opportunities for upgrades or alternatives while supporting CI initiatives.