Customer Support & Solutions Specialist

Anixter International; Lafayette (LA); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Wesco International, Inc. in Lafayette, LA is seeking a Representative - Customer Service to handle inquiries by phone, email, or walk-ins and provide timely problem resolution. You will coordinate with other departments for follow-up and support the sales counter as needed.

The role emphasizes strong communication, attention to detail, and the ability to work under pressure in a fast-paced environment. On-site position with opportunities to engage across teams.

Qualifications

• High School Degree or Equivalent required.
• 2-4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Effective communication in writing and verbally.
• Ability to work well under pressure.
• Strong attention to detail.
• Professional conduct and tact in all interactions.
• Proficient with MS Word, Excel, and e-mail.

Responsibilities

• Answer questions and concerns from customers by phone, email, or walk-in.
• Process payments for cash account customers.
• Research and resolve customer problems, coordinating with other departments as needed.
• Back-up support to sales counter with in-person and phone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Under pressure

Attention to detail

Computer literacy

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Email

Job description

Wesco International, Inc. in Lafayette, LA is seeking a Representative - Customer Service to handle inquiries by phone, email, or walk-ins and provide timely problem resolution. You will coordinate with other departments for follow-up and support the sales counter as needed.

The role emphasizes strong communication, attention to detail, and the ability to work under pressure in a fast-paced environment. On-site position with opportunities to engage across teams.