Community Solutions Customer Success Specialist

Spectrum Community Solutions; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Spectrum Community Solutions in Buffalo, NY is seeking a customer service professional who can guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, troubleshoot video, internet and streaming issues, and manage account activation and billing through phone support.

The role emphasizes problem solving, upselling opportunities, and building lasting relationships while delivering excellent service.

Qualifications

• High school diploma or equivalent required.
• Customer service and sales or retention experience preferred.
• Ability to read, write, speak and understand English.
• Experience using billing systems and Microsoft Office.
• Strong problem solving and multitasking abilities.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Skills

English proficiency

Verbal communication

Written communication

Customer service

Problem solving

Multitasking

Attention to detail

Positive phone demeanor

Technology aptitude

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Billing systems

Intranet navigation

Account management systems

Job description

Spectrum Community Solutions in Buffalo, NY is seeking a customer service professional who can guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, troubleshoot video, internet and streaming issues, and manage account activation and billing through phone support.

The role emphasizes problem solving, upselling opportunities, and building lasting relationships while delivering excellent service.