Customer Solutions Specialist: Elevate Service & Results

Aquasol Controllers, Inc.; Houston (TX); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Poolsure, an Aquasol Company, is seeking a Customer Solutions Specialist to join our growing team. You will serve as the primary point of contact for customer inquiries, priority accounts, service requests, and order support, working with Operations, Dispatch, Sales and Field Service to ensure timely communication and outstanding service.

This role emphasizes delivering exceptional customer experiences, resolving issues, coordinating scheduling, and maintaining accurate customer records in

Qualifikationen

• High school diploma or GED required.
• 2+ years in customer service, account coordination, or admin roles preferred.
• Experience in distribution, logistics, manufacturing, chemical delivery, or service industries preferred.
• Excellent verbal and written communication with internal teams and customers.
• Strong customer service and relationship-building skills; positive customer experience.
• Excellent organizational and time-management skills in a fast-paced environment.

Aufgaben

• Respond to phone calls, emails, and inquiries promptly and professionally.
• Serve as primary contact for assigned priority customer accounts and build relationships.
• Coordinate with departments to resolve customer concerns and requests.
• Process orders, service requests, and delivery schedules accurately.
• Collaborate with Operations, Dispatch, Sales, and Field Service to ensure seamless service.
• Maintain accurate customer information in ERP/CRM systems and follow up on issues.

Kenntnisse

Customer service

Communication

Relationship building

Time management

Problem solving

Ausbildung

HS diploma or GED

Tools

ERP/CRM systems

Jobbeschreibung

Poolsure, an Aquasol Company, is seeking a Customer Solutions Specialist to join our growing team. You will serve as the primary point of contact for customer inquiries, priority accounts, service requests, and order support, working with Operations, Dispatch, Sales and Field Service to ensure timely communication and outstanding service.

This role emphasizes delivering exceptional customer experiences, resolving issues, coordinating scheduling, and maintaining accurate customer records in