Customer Solutions & Retention Specialist

Spectrum; Town of Florida (NY); On-site; USD 18 - 70,000; Full time

Benefits offered by this job

Comprehensive pay and benefits

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, answer questions, and upsell Spectrum video, data, and phone services.

The role emphasizes retaining customers and driving revenue while maintaining high professionalism in every interaction. Ideal candidates have 2+ years in a call center or customer service role, strong communication skills, and familiarity with billing systems.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Strong written and verbal communication skills in English.
• Ability to read, write, speak and understand English and explain products clearly.
• Experience using billing systems and basic PC/software proficiency.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum's services over the phone.
• Process orders and entries in the billing system for retained and new sales.
• Explain Spectrum products clearly and compare to competitors.
• Maintain professionalism and help improve the customer experience.

Skills

Customer service

Call center experience

English proficiency

Effective communication

Problem solving

Upselling

Order processing

Billing inquiries

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, answer questions, and upsell Spectrum video, data, and phone services.

The role emphasizes retaining customers and driving revenue while maintaining high professionalism in every interaction. Ideal candidates have 2+ years in a call center or customer service role, strong communication skills, and familiarity with billing systems.