Customer Service Representative

Kelly Services; Portage (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Term life insurance

Whole life insurance

Accident insurance

Critical illness insurance

Legal plan

Short-term disability

Retirement savings plan

Service bonus

Holiday pay plans

Transit spending account

Paid sick leave

Job summary

Kelly Services in Portage, MI is seeking a Customer Support Representative to provide customer service related to sales, promotions, installations, and communications. The role emphasizes resolving claims, maintaining strong customer relations, and contributing to proactive customer education.

The position offers a competitive hourly rate of $21.00, with a first-shift schedule. Benefits include comprehensive plans and retirement options as part of Kelly’s employee offerings.

Qualifications

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and problem-solving skills.
• Ability to follow clearly defined work routines and procedures.

Responsibilities

• Provide customer services relating to sales, promotions, installations, and communications.
• Ensure strong customer relations and resolve claims and complaints fairly and effectively.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Create improvement plans based on customer survey feedback.
• Follow clearly defined procedures and guidelines to ensure quality service.

Skills

Customer service

Communication

Problem solving

Follow procedures

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Support Representative to work at a premier manufacturing client in Portage, MI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $21.00 per hour

Shift: 1st

Why you should apply to be Customer Support Representative:

• Competitive pay rate of $21.00 per hour

• Opportunity to work with a leading organization in the manufacturing industry

• Positive and supportive workplace culture

• Commitment to safety and compliance with consumer laws

• Enhance your professional skills in customer service and communication

What’s a typical day as Customer Support Representative? You’ll be:

• Providing customer services relating to sales, sales promotions, installations, and communications

• Ensuring strong customer relations and resolving claims and complaints fairly and effectively

• Developing organization-wide initiatives to proactively inform and educate customers

• Creating improvement plans based on customer survey feedback

• Following clearly defined procedures and guidelines to ensure quality service

This job might be an outstanding fit if you:

• Have a minimum of 2 or more years of experience in customer service or a related field

• Possess knowledge acquired through experience, specialized education, or training

• Can follow well-defined work routines and procedures

• Demonstrate excellent communication and problem-solving skills

• Are motivated to contribute to continuous improvement and customer satisfaction

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en .

Kelly Services is proud to be an Equal Employment Opportunity and Affraitive Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.