Customer Solutions Manager II — US (Residence Based)

Bayer; Bangor (ME); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Bayer is seeking a supply chain operations leader to oversee Order-to-Bill and Bill-to-Cash in the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and pricing workstreams, ensuring reliable supply and compliant service delivery.

Success requires a master’s degree with 5+ years in pharma customer operations, SAP/ERP proficiency, and strong cross-functional collaboration. Eligible for location-based roles across the US with comprehensive benefits.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers
• Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths
• Maintain alignment with industry discussions regarding NDC-12 implementation and Bayer's readiness approach

Skills

Cross-functional collaboration

Regulatory/compliance knowledge

Supply chain operations

SAP/ERP proficiency

Data-driven decision making

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Master data management

Job description

Bayer is seeking a supply chain operations leader to oversee Order-to-Bill and Bill-to-Cash in the US Hematology and Specialty Pharma portfolio. You will coordinate data, systems, and pricing workstreams, ensuring reliable supply and compliant service delivery.

Success requires a master’s degree with 5+ years in pharma customer operations, SAP/ERP proficiency, and strong cross-functional collaboration. Eligible for location-based roles across the US with comprehensive benefits.