Customer Solutions Lead - Post-Sale Growth

Stoke Space; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Life and disability insurance

401(k) plan with employer match

Holidays – 10 days

On-site gym or wellness stipend

Dog-friendly offices

Job summary

Stoke Space is hiring an Associate Customer Solutions Manager to own the post-sale experience, from onboarding to ongoing support and account growth. You will be the primary adviser on the design-to-manufacturing lifecycle, collaborating with Sales, Product, and Engineering to ensure customer success.

Responsibilities include leading onboarding, managing end-to-end projects, delivering strong customer support, and driving renewals and expansions alongside Sales.

Qualifications

• 3–5 years in B2B SaaS with design-to-manufacturing focus.
• Experience in customer-facing roles (customer success, implementation, account management, or sales engineering).
• Ability to manage onboarding and multiple concurrent projects with timelines and outcomes.
• Hands-on customer support including troubleshooting, triage, and escalation management.
• Willingness to travel 30%+ for on-site implementations.

Responsibilities

• Lead new customers from kickoff to go-live with deployment plans and training.
• Manage customer projects end to end, including implementations and rollouts.
• Serve as the first line of support, triage questions, coordinate with Support/Engineering.
• Build relationships with executive sponsors and drive renewals and expansions with Sales.
• Drive adoption and lead business reviews connecting Boltline's impact to customer goals.

Skills

Onboarding management

Project management

Customer success

Account management

Communication

Troubleshooting

Travel planning

Equity knowledge

Tools

PLM systems

MES systems

ERP systems

Job description

Stoke Space is hiring an Associate Customer Solutions Manager to own the post-sale experience, from onboarding to ongoing support and account growth. You will be the primary adviser on the design-to-manufacturing lifecycle, collaborating with Sales, Product, and Engineering to ensure customer success.

Responsibilities include leading onboarding, managing end-to-end projects, delivering strong customer support, and driving renewals and expansions alongside Sales.