Customer Solutions Manager, B2B SaaS (Aerospace)

MaC VC; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with employer match

Paid Time Off (4 weeks)

Holidays – 10 days

Paid Family/Parental Leave

On-site gym or wellness stipend

Dog friendly offices

Job summary

Stoke Space is seeking an Associate Customer Solutions Manager to own the full post-sale customer experience, from onboarding to ongoing support and long-term account growth. You will be the primary point of contact for customers, advising on the design-to-manufacturing lifecycle and coordinating with Sales, Product, and Engineering to ensure success.

The role requires strong project management, hands-on support, and a willingness to travel for on-site implementations.

Qualifications

• 3–5 years in B2B SaaS with design-to-manufacturing focus.
• Experience in customer-facing roles such as customer success, implementation, account management, or sales engineering.
• Ability to manage onboarding and multiple projects with timelines and outcomes.
• Experience providing hands-on customer support, including troubleshooting, issue triage, and escalation management.
• Knowledge of PLM, MES, ERP systems; aerospace/defense/energy domain is a plus.

Responsibilities

• Lead customer onboarding from kickoff to go-live with deployment plans and training.
• Manage projects end to end including implementations, integrations, and expansion rollouts.
• Serve as the first line of support, triaging issues and coordinating with engineering.
• Build relationships with executive sponsors and end users to drive renewals and expansions.
• Drive adoption and conduct regular business reviews linking Boltline's value to customer goals.
• Advise on best practices across design-to-manufacturing workflows and PLM/MES/ERP.
• Own risk management and escalations with clear action plans.
• Capture feedback and feature requests for Product and Engineering to influence the roadmap.
• Collaborate with Sales, Support, Product, and Engineering across time zones.

Skills

Customer onboarding

Project management

Account management

Interpersonal skills

Travel 30%+

Tools

PLM

MES

ERP systems

Job description

Stoke Space is seeking an Associate Customer Solutions Manager to own the full post-sale customer experience, from onboarding to ongoing support and long-term account growth. You will be the primary point of contact for customers, advising on the design-to-manufacturing lifecycle and coordinating with Sales, Product, and Engineering to ensure success.

The role requires strong project management, hands-on support, and a willingness to travel for on-site implementations.