Customer Success & Solutions Leader (SaaS)

SGS; Fairfield (NJ); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition reimbursement program

Paid time off and family leave

Professional growth opportunities

Job summary

SGS in the United States seeks a Customer Success & Solutions Manager to own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth. You will work directly with customers to understand needs, demonstrate product capabilities, guide implementations, and ensure measurable value from our digital products.

You will collaborate with Sales, Product Management, Engineering, and Support to create a seamless customer experience across one or more products.

Qualifications

• 3+ years in Customer Success, Solutions Consulting, Implementation, or related roles.
• Experience supporting software or digital products in a customer-facing capacity.
• Experience delivering product demos and customer training to business and technical audiences.
• Ability to understand integrations, data flows, APIs, and work with engineering teams.
• Strong communication, relationship-building, and project management skills.

Responsibilities

• Support the Sales Process by demonstrating product capabilities and addressing questions.
• Lead Onboarding & Adoption through training and configuration activities.
• Coordinate Implementations & Integrations with customers and internal teams.
• Manage Customer Relationships as a trusted advisor and ensure ongoing value.
• Capture Customer Feedback and collaborate with Product Management on improvements.

Skills

Customer-facing experience

SaaS or Digital Product Experience

Demonstration & Training Skills

Technical Aptitude

Communication & Organization

Job description

SGS in the United States seeks a Customer Success & Solutions Manager to own the customer journey from late-stage sales through onboarding, adoption, and ongoing growth. You will work directly with customers to understand needs, demonstrate product capabilities, guide implementations, and ensure measurable value from our digital products.

You will collaborate with Sales, Product Management, Engineering, and Support to create a seamless customer experience across one or more products.