Customer Experience Lead — Cross-Functional Growth

AgileGrid Solutions; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Professional development & training

Job summary

Stord is seeking a Customer Experience Manager I to join our team. You will act as the main liaison between clients and internal departments, ensuring the seamless execution of service solutions and fostering long-term customer relationships.

You will work with cross-functional teams to identify growth opportunities, provide strategic insights, and drive continuous improvement of service delivery standards.

Qualifications

• Experience in customer experience or account management.
• Strong communication and relationship-building skills.
• Analytical mindset with keen attention to detail and problem-solving capabilities.
• Experience with invoicing and accounts receivable processes preferred.
• Background in supply chain, warehouse fulfillment, or ecommerce is advantageous.

Responsibilities

• Act as the main liaison between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Skills

Customer experience

Account management

Analytical mindset

Strong communication

Problem-solving

Job description

Stord is seeking a Customer Experience Manager I to join our team. You will act as the main liaison between clients and internal departments, ensuring the seamless execution of service solutions and fostering long-term customer relationships.

You will work with cross-functional teams to identify growth opportunities, provide strategic insights, and drive continuous improvement of service delivery standards.