Customer Solutions Engineer

Vonage; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative cloud communications leader is seeking a Full Stack Developer Solutions Engineer to assist clients with API implementations. In this dynamic role, you will build demos, provide code reviews, and collaborate with teams to drive customer success. You'll have the chance to innovate and contribute to exciting projects, with opportunities for career advancement and recognition for your inventions. This role offers a collaborative environment where your skills in JavaScript, Node.js, and API development will be highly valued, making a significant impact in the evolving landscape of cloud communications.

Benefits

Unlimited discretionary time off

Tuition reimbursement

Career advancement opportunities

Collaborative work environment

Qualifications

• 3+ years of professional development experience as a full stack developer.
• Experience in writing technical documentation or tutorials for developers.

Responsibilities

• Build and maintain demos, quick start samples, and example apps.
• Participate in customer code reviews to diagnose implementation issues.

Skills

Empathy

Collaboration

Problem-solving

Javascript

CSS

Node.js

Python

PHP

Ruby

RESTful APIs

Education

BSc in Computer Science

MSc in Computer Science

Tools

Git

GitHub

AWS

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters

As a Full Stack Developer Solutions Engineer, you will assist our customers or prospective clients with their communication API implementation project by providing code reviews, best practices workshops, sample apps, and demos. You may be brought in as a trusted advisor into customer meetings in which the customer or prospect is looking for technical guidance or validation of their implementation of our products. You will work with our Product team to test Early Access Products providing feedback that will help shape the early access experience for our customers. Vonage prides itself on innovation and encourages this from all employees. In this role, you will have the chance to do just that! If your invention qualifies, you will have the opportunity to file your invention with the US Patent office and be recognized for it through the Vonage Patent Award program. It may even be picked up by our Product team.

What you'll do

• Build and maintain demos, quick start samples, example apps
• Participate in customer code reviews to help diagnose issues with the implementation of our Video or Voice SDKs
• Build and document reference applications based on in-demand use cases so our customers can use them as a starting point
• Write blog posts and tutorials based on demos or reference applications that you’ve produced
• Work closely with Sales Account Managers, Solutions Architects, and Customer Success Managers to get from opportunity to revenue as quickly as possible

What's Required For Application

• Empathy
• BSc or MSc degree in Computer Science, or equivalent in-depth practical experience
• Ability to collaborate with team members who are distributed across the globe
• 3+ years professional development experience as a full stack developer
• Experience in writing technical documentation or tutorials for a developer audience
• Knowledge of Git and GitHub (or similar collaborative platforms)
• Be solution-driven and always find your way around problems
• Ability to communicate best practices and solutions recommendations in-person, video conference, or email
• Solid understanding of Javascript, CSS, and related libs.
• Experience building applications in Node.js
• One or more OO languages: Python, PHP, or Ruby.
• Experience working with RESTful APIs
• Relational databases / SQL

Nice to have

• DevOps in AWS
• Experience in other languages
• WebRTC

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who we are:

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B+ cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.