Senior Customer Solutions Engineer

Laveer Engineering; Cranberry Township (Butler County); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading company in clean energy solutions is seeking a Senior Customer Solutions Engineer to lead projects and develop customer solutions in plant reliability and maintenance optimization. This role involves collaborating with engineering teams to provide innovative solutions for utility customers, while also managing proposals and customer relationships. The ideal candidate will have a strong technical background and experience in the nuclear power sector, ensuring successful project execution and customer satisfaction.

Benefits

Competitive Salary

Comprehensive Health, Wellness and Income Protection Benefits

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Opportunities for Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Qualifications

• 3+ years of related experience in a technical field.
• Familiar with nuclear power plant operations and maintenance.

Responsibilities

• Lead proposal development and customer solution offers.
• Analyze customer requirements and support negotiations.
• Facilitate opportunity management with account teams.

Skills

Leadership

Customer Focus

Technical Problem Solving

Education

Bachelor’s degree in Engineering, Project Management, Business, or related technical discipline

Tools

Microsoft D365

Job description

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Job Details

Requisition Number: 25289

Company: Westinghouse Electric Co

Location: Cranberry Township, US

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Role Overview

As a Sr. Customer Solutions Engineer, you will lead your department and engineering teams in identifying products and services that provide our utility customers with solutions to their technical problems. You will define and offer customer solutions in plant reliability, maintenance optimization, component aging management, work management, and digital tools. Customer solutions will typically be medium-sized projects, and you will work with a small team (1-5 team members) to develop the required offers.

You will report to the Manager of Plant Reliability and Work Management and will be located at our Cranberry Township, PA location. This is a mobile position that will be on site 1-2 days per week.

Key Responsibilities

1. Demonstrate product knowledge of the offerings within the Digital Optimization Solutions product line, including:

• Plant Reliability Optimization
• Preventive Maintenance Optimization and Condition Monitoring
• Component Aging Management Programs for Nuclear Power Plant License Renewals
• Digital SaaS products for Equipment Reliability, Work Packages, and Procedures

Analyze request for quote (RFQ) requirements and lead proposal development, from development of scope and technical aspects, cost estimates, and development of pricing strategies. Support negotiations with customers to secure order entry and grow backlog.

Help grow business relationships with utility customer engineers and management to position Westinghouse as a consultative partner in the marketplace.

Analyze voice of customers and work with Digital Optimization Solutions product leaders to manage the product roadmap and position Digital Optimization Solutions to be the leader in all focus segments.

Support financial forecasting to provide an accurate assessment of both financial timing and results for opportunities.

Assist Project Managers and Contract Managers on contract changes.

Facilitate opportunity management and interface with Account Teams and Sales Teams to maintain the opportunity database (Microsoft D365). Additional interface support activities include Growth Planning, Key Opportunity Review, Marketing Material, and Capture Plan Development.

Work with project execution stakeholders, as needed, to exceed revenue and margin goals.

Assist Product Managers in the implementation of strategic plan, ranging from individual product strategies to department level business plan.

Complete development opportunities such as contributing to project execution work on a project within the portfolio to deepen product understanding and customer relationships. Although you will have a priority on business development, there is potential for technical development within the relevant product line together with our needs.

Perform work with oversight from a Principal or Lead Customer Solutions Engineer, following through on actions and commitments.

Qualifications

1. Bachelor’s degree required. Applicable disciplines are Engineering, Project Management, Business, or related technical discipline.
2. 3 or more years of related experience in a technical field with a demonstrated history of leading small to medium complexity offers to successful completion of winning the order.
3. Familiar with customer requirements related to operation and maintenance of nuclear power plants.
4. Familiar with the sales cycle of lead creation, opportunity identification, request for proposal analysis, offer development, and order entry.
5. Knowledge of nuclear power plants and be familiar with utility business practices including knowledge of utility operations, maintenance and engineering practices.
6. Proficient in working with offer development teams to define project scope, schedule, budget, and risk management plan.

Benefits

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Company Values

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Additional Information

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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Nuclear Engineering, Power Plant Operator, Nuclear, Power Plant, Environmental Engineering, Engineering, Energy