Customer Solutions Lead Engineer

Westinghouse Electric Company LLC; Cranberry Township (Butler County); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company dedicated to providing clean energy solutions as a Customer Solution Lead. This role involves supporting the AP1000 Customer Solutions team, engaging with clients to understand their needs, and drafting competitive engineering proposals. You'll collaborate closely with various departments to drive project success and enhance customer satisfaction. With a focus on teamwork and innovation, this position offers an exciting opportunity to contribute to impactful projects in the nuclear energy sector. If you're a motivated leader with a passion for engineering and customer service, this could be the perfect fit for you.

Benefits

Comprehensive Health Benefits

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Qualifications

• 5+ years of experience as technical leader, preferably 10 years.
• Strong technical interest and ability to lead teams effectively.

Responsibilities

• Develop key customer relationships to create strong proposals.
• Collaborate with sales on capture planning and order negotiations.

Skills

Engineering Leadership

Project Management

Customer Interaction

Multi-tasking

Problem-solving

Education

Bachelor’s degree in Engineering

Tools

Microsoft Power Bi

Microsoft Teams

Microsoft Office Software Suite

Job description

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

If this sounds like an environment you would thrive in, we have an exciting opportunity for a Customer Solution Lead – AP1000BOP.

Your Day-to-Day:

Support the AP1000 Customer Solutions department staff in understanding customer needs and helping to draft proposals for engineering improvements to the AP1000 Plant design.

The Customer Solution Lead – AP1000BOP will support the Customer Solutions Manager and lead the Americas Engineered Solutions for Balance of Plant and WNEXUS with SNC for Vogtle 3&4. This role will require supporting customer needs with differentiated and competitive offerings through understanding of customer-specific needs and requirements, solution selection, technical content of proposal, costing & pricing, responsiveness, and quality of bid. Knowledge of AP1000 product/technology area necessary to support customer interactions/negotiations as well as engage in emergent customer issues, and support resolution of challenges during execution of ongoing projects. Requires teamwork and collaboration with Global Markets, America’s Sales, GOS (primarily Engineering and Supply Chain) to close on opportunities. Requires teamwork and collaboration with global product management to implement strategy. Has overall responsibilities to support the CSM in aggregate financials, providing accurate forecasts, OE including pipeline growth, and MAS for product/technology areas. Specific focus areas to work collaboratively with SNC to drive more Engineering work into WEC to perform the Design Change Package work, perform other AE work.

Regular Duties and Responsibilities:

• Develop/leverage key customer relationships to facilitate understanding of customer needs and ultimately create proposals with strong value proposition to meet customer needs and secure OE. Accountable for OE and opportunity pipeline growth for product/technology areas.
• Monitor and assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations.
• Support SV3/4 engineering activities to aggregate product financials as well as regular financial forecasting. Support SV3/4 Engineering activities to develop resource demand signal for GOS engineering and manufacturing.
• Engage on emergent customer issues, leading team as needed until project management is available and engaged, ultimately working with collective team to develop technical and commercial solution. Collaborate with project teams to understand status of projects, supporting resolution of challenges during project execution.
• Develop relationships with internal stakeholders, such as GES resource managers, to ensure people, processes and technology are available to deliver offer commitments as well as enable market growth. Collaborate with GES resource managers to generate high quality proposals.
• Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP.
• Collaborate and co-ordinate with peer leaders in OMS to ensure cohesive approach to market and holistic customer support and satisfaction (e.g., FAC inspections + FAC program engineering).
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc.

Who You Are:
As a successful candidate, you will bring the following to the team:

• US Citizen or Permanent Resident, ability to hold a badge and a US NPP.
• Bachelor’s degree in Engineering or related technical discipline.
• Minimum 5 years of experience as technical leader, 10 years is preferred.
• Proven engineering leadership, either as a Technical Lead or Project Manager, including
  • Management of teams in challenging situations.
  • Frequent interactions with customers.
• Ability to get “things done” within Westinghouse through extensive operational and organizational know-how.
• Strong technical interest, predisposition for multi-tasking, flexibility, understanding of project priorities and teamwork abilities.
• Work highly independently, capability of not only mentoring engineers, but also the capability of effectively leading a team of engineers in the execution of complex tasks.

Desired Skills:

• P.E. preferred.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Strong time management skills (Working to a deadline while balancing multiple tasks).
• Knowledge of Project Management and Financial Management/Reporting.
• Experience and knowledge with Microsoft Power Bi, Teams, and CoPilot.
• Familiarity with the nuclear power plant designs for operating PWR and BWRs or advanced reactors or AP1000.
• Experience with Microsoft Office Software Suite.
• Highly motivated with a desire to learn and continually develop.

Why Westinghouse?

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality.
• Integrity and Trust.
• Customer Focus and Innovation.
• Speed and Passion to Win.
• Teamwork and Accountability.

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S., the following are representative of what we offer:

• Comprehensive Health, Wellness and Income Protection Benefits.
• 401(k) Savings Plan with Company Match.
• Paid Vacations and Holidays.
• Opportunities for Flexible Work Arrangements.
• Educational Reimbursement Program.
• Employee Referral Program.

While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.

Equal Opportunity Employer of Minorities/Females/Vets/Disability.

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.