Customer Solution and Support Engineer

Ultipa Inc; Pleasanton (CA); Remote; USD 80,000 - 130,000; Full time

Job summary

An innovative deep-tech startup is seeking a talented developer to join their remote team. You will play a crucial role in creating and presenting cutting-edge product solutions based on the Ultipa Graph database. Collaborating closely with sales teams, you will develop demos and proof of concepts that showcase the power of graph technology. This is a unique opportunity to contribute to smart digital transformations for global enterprises while working in a dynamic and supportive environment. If you have a passion for technology and a strong background in programming, this role is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field.
• Proficiency in at least two programming languages such as Golang, Java, Python, JavaScript.

Responsibilities

• Develop high-quality Ultipa graph database solutions, including demos and PoCs.
• Provide technical support to meet customer and team needs.

Skills

Golang

Java

Python

JavaScript

Database Development

Server Development

Debugging Skills

Graph Theory

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Job description

Job Description

This is a REMOTE job.

The ideal candidate will be responsible for developing and presenting product solutions to clients, working closely with sales teams to create product demos, proof of concepts (PoCs), and custom software solutions based on the Ultipa Graph database and toolchains.

Responsibilities

1. Be an integral part of global pre-sales and customer service teams.
2. Empower and collaborate with the local sales team.
3. Develop high-quality Ultipa graph database solutions, including demos, PoCs, and production-grade software.
4. Discover and report bugs.
5. Provide technical support to meet real-world customer, partner, and team needs.

Qualifications

1. Bachelor's degree or equivalent experience in Computer Science or a related field.
2. Development experience with backend, frontend, or full-stack programming languages; proficiency in at least two languages such as Golang, Java, Python, JavaScript, etc.
3. Database and server development and debugging skills on Linux (preferred).
4. Ideally, experience with graph thinking, and a deep understanding of graph theory and algorithms.

Ultipa is a category-defining deep-tech startup building a graph XAI and real-time graph database, augmenting LLM/AI with deep network analytics and causality search capabilities, empowering global enterprises with smart digital transformations.