Customer Solutions Engineer

Vuzix® Corporation; Arkansas; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Customer Solutions Engineer to act as a technical expert and customer liaison for innovative smart glasses and AR technologies. This role involves collaborating with key clients to address technical inquiries, providing support for product integration, and delivering compelling demonstrations. The ideal candidate will possess strong interpersonal and communication skills, along with a solid technical background in software engineering and customer engagement. Join a dynamic team dedicated to enhancing productivity and innovation in the enterprise market, and help shape the future of augmented reality solutions.

Qualifications

• Bachelor's degree in a technical field or equivalent experience required.
• 10-15 years of relevant experience preferred, including sales and consulting.

Responsibilities

• Provide technical support and solutions for Vuzix products to customers.
• Engage with clients to resolve inquiries and guide product implementations.

Skills

Technical Solutions Sales

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Project Management

Account Management

Software Engineering

Customer Engagement

Education

Bachelor’s degree in Software Engineering

Master’s degree

Tools

Android Studio

Android SDK

Java

Kotlin

Job description

Description

About Us:

Founded in 1997, Vuzix (NASDAQ: VUZI) is a growing, dynamic company that specializes in the design, manufacture and sale of smart glasses and augmented reality (AR) technologies and products for the enterprise and consumer markets. Company products include wearable displays and computing devices that offer a portable, high-quality viewing experience for applications in augmented reality, digital information, utility, and entertainment.

Position Summary:

The Customer Solutions Engineer will be a technical subject-matter expert and customer escalation point for Vuzix products, services, and device technologies. The individual works with key clients and Vuzix personnel to deliver resolutions in a timely manner and to address advanced technical questions and concerns with the integration, configuration, and use of Vuzix’s products within the customer’s environment. Also, will work with Sales, Marketing, and Executives to provide technical consultation for VIP demonstrations, VIP facility implementations, sales support and ongoing customer support.

This position will also support the functions of the Research & Development Department to meet the requirements of the relevant ISO 9001:2015 standards based on the quality objectives established by Top Management.

Essential Duties and Responsibilities:

1. Apply in-depth technical expertise and problem-solving skills to diagnose and resolve escalated inquiries and problems that customers report.
2. Activities may include engaging with customers, explanation of Android features, reviewing logs, testing wireless networking environments and Bluetooth connectivity, and exercising Android-based devices across software and components.
3. Act as a consultant and subject matter expert to guide Vuzix customers in successfully implementing customer solutions incorporating Vuzix devices.
4. Work includes consulting on Vuzix’ custom SDKs, connectivity, speech services, video streaming, sensors, storage, navigation and more.
5. Provide technical support to sales team members and their customers, jointly and at times independently.
6. Author articles and/or sample apps to add to our Vuzix product knowledge base.
7. Develop and deliver excellent presentations and product demos.
8. Attend customer implementations and industry conferences, showcasing how our products can make businesses more productive, collaborative, and innovative, travel for trade shows or to customer sites.
9. Act as a customer-facing domain expert, work closely with others on future products and enhancements in order to guide next-generation product design and feature priorities; determine feasibility and customer satisfaction of proposed items.
10. Meet required ISO 9001:2015 standards and necessary training based on the relevant Quality Objectives.

Minimal Qualifications:

1. Bachelor’s degree (BA/BS) required in Software Engineering, Electrical Engineering, Computer Science, Computer Engineering, or a technical field or equivalent practical experience.
2. Sales Engineering experience (Creation & Delivery of Demos, Training, Presentations, etc.).
3. Technical Solutions Sales (hardware/software combination) experience to enterprise market.
4. Consulting & direct customer engagement.
5. Very strong and confident interpersonal, communication and presentation skills.
6. Software Engineering.
7. Implementation Services / Systems Integration.
8. Project Management.
9. Account Management (relational / customer success focused).
10. Software / Hardware Device Interaction.

Preferred Qualifications:

1. 10-15 years directly relevant professional experience.
2. Master’s degree.
3. Specific Smart Glasses solutions sales and deployment experience in the Enterprise market.
4. Experience in troubleshooting, implementing, and supporting product lines of Java and/or Android based systems.
5. Experience with Kotlin and Java for Android and in configuring the Android Operating System.
6. Familiarity using Android Studio and Android SDK tools.
7. Multi-lingual, preferably including Spanish.
8. Preference is for a local candidate, but open to remote US willing to work EST hours.
9. Team and Customer Chemistry and soft skills / attributes will be a key factor in candidate selection.
10. Previous experience in business-to-business (B2B) sales.
11. Demonstrated interest in augmented reality, Android development, manufacturing/industrial products, IoT and AI.
12. Logistics industry.

Supervisory Responsibilities: None.

Travel: Willing and able to travel 25% - 50%.

Physical Demands: Frequently required to sit, speak, hear, see, and perform repetitive motion (data entry). Occasionally required to lift or carry (10 lb. minimum). Reasonable accommodations will be made available if applicable.