Palisades Customer Solutions Manager, Engineering

Westinghouse Electric Company LLC; Cranberry Township (Butler County); On-site; USD 80,000 - 140,000; Full time

Job summary

Join a forward-thinking company as a Customer Solutions Manager, where you'll drive market share in engineered solutions for nuclear power. This role involves direct collaboration with key stakeholders, ensuring customer needs are met while leading innovative projects. You'll leverage your extensive experience to integrate technical solutions and enhance operational efficiency. Be part of a team that values safety, quality, and integrity, and enjoy a range of competitive benefits designed to support your well-being and professional growth. This is an exciting opportunity to make a significant impact in the clean energy sector.

Benefits

Comprehensive Health Benefits

401(k) Savings Plan with Company Match

Paid Vacations and Holidays

Flexible Work Arrangements

Educational Reimbursement Program

Employee Referral Program

Qualifications

• 10+ years of leadership experience in relevant fields.
• Bachelor's degree in Engineering or equivalent required.

Responsibilities

• Develop customer relationships to understand needs.
• Create proposals and ensure project execution.

Skills

Leadership in product management

Customer interaction

Business development

Technical integration

Understanding of Engineered Solutions

Education

Bachelor Degree in Engineering

Tools

Nuclear Power Plant design knowledge

Engineered Solutions portfolio knowledge

Job description

Palisades Customer Solutions Manager, Engineering

Requisition Number: 23812

Company: Westinghouse Electric Co

Location: Cranberry Township, US

Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

As a Customer Solutions Manager, you will expand America’s Engineered Solutions market share supporting Palisades refurbishment and startup activities primarily in the Engineered Solutions technical area (NSSS Engineering and BOP Engineering) via co-location at Palisades Nuclear Power Plant and direct interaction and collaboration with Palisades staff. You will be a Technical Integrator between OPS-ES and Palisades to create a teaming relationship with Palisades principals to understand customer needs, overtly identified and unidentified, and work with technical area CSMs to identify solutions and develop differentiated proposals. As the Technical Integrator, you will coordinate the internal strategy alignment between the Palisades direction and the Engineering leadership teams including CSMs, technical leads, product management and project managers to respond to queries and ensure appropriate attention to startup needs and project execution.

You will report to the Sr. Director of NSSS Engineering and be located at Palisades Nuclear Power Plant in Covert, MI.

Key Responsibilities:

1. Develop/leverage important face-to-face customer relationships to facilitate understanding of customer needs, both overtly identified and unknown/unidentified.
2. Work with Westinghouse business segment teammates to create proposals with value propositions to meet customer needs and secure OE. Specifically, support offer team for technical clarification, product pricing strategy and Westinghouse value proposition with the customer.
3. Accountable for Engineered Solutions OE and opportunity pipeline growth for Palisades (Holtec) customer includes directly working with customers and ensuring coordination with other front-line teams.
4. Assess Palisades startup activities, including competitor positions. Use insights as part of business development function.
5. Good understanding of Engineered Solutions products & services, and how they can be uniquely modified to meet Palisades startup needs.
6. Engage on emergent customer issues, leading team as needed until project management is available and engaged, ultimately working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand status of projects, supporting resolution of challenges during project execution.
7. Develop relationships with internal stakeholders, such as GES resource managers, to ensure people, processes and technology are available to deliver offer commitments and enable market growth.

Qualifications:

1. 10+ years relevant leadership experience in product management, product engineering, product sales, customer interactions, business or operation with increasing progression and complexity and levels. Equivalent leadership experience in commercial nuclear with plant operational or startup experience will be considered.
2. Bachelor Degree in Engineering or equivalent.
3. Requires knowledge of Engineered Solutions portfolio of products/services (solutions) as well as Westinghouse OPS organization.
4. Knowledge of Nuclear Power Plant design, market and customers.

Why Westinghouse?

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:

• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

Equal Opportunity Employer of Minorities/Females/Vets/Disability

Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.