John Deere Support Center

C & B Ag; Sioux Falls (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with generous match

Paid Time Off

Job summary

C & B Operations, LLC is seeking a dedicated customer support center specialist at our Field Support Office in Sioux Falls, SD. You will handle inbound/outbound calls, texts, and emails to resolve product and service issues for our John Deere dealership network.

Key duties include diagnosing hardware/software problems, providing accurate information, and supporting dealership staff with timely solutions. We offer strong benefits and opportunities for advancement through ongoing training.

Qualifications

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Outstanding customer service and communications skills.
• Ag industry knowledge - preferred.
• High school diploma or related technical degree preferred.

Responsibilities

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Skills

Customer service

Communication skills

Problem solving

Travel flexibility

Education

High school diploma

Related technical degree preferred

Tools

Microsoft Office

Business systems

Internet applications

Job description

C & B Operations, LLC is a progressive company that has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening in our support center at our Field Support Office in Sioux Falls, SD. Our support center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

Benefits

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

Essential Duties

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Qualifications

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• Ag industry knowledge-preferred
• High school diploma or related requiredRelated technical degree preferred
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.