Customer Service Representative

Ameren; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Bonuses and learning incentives

Health insurance (Medical, Dental, and

Job summary

AMMEGA is seeking a CSR to handle quotes and orders, leveraging multiple communication channels and collaborating with sales, engineering and product management to resolve commercial and technical issues.

The role requires 2 years of B2B customer service experience or a college degree, with strong communication, math aptitude, and CRM/MRP experience. Proficiency in Windows software and knowledge of parts is a plus, with Spanish as a bonus.

Qualifications

• 2 years of business-to-business customer service experience or college degree.
• Excellent verbal and written communication skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience with a CRM (Salesforce), MRP/ERP System, order management.
• Experience in a manufacturing environment desirable.
• Working knowledge of Windows-based software.
• Understanding of part numbers, policies and products.
• Spanish bilingual a plus.
• Must be able to work in the US.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales, engineering and product management on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Maintain familiarity with products, applications, pricing, policies and procedures.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships to help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Skills

Excellent communication

Follow-up skills

Detail oriented

Prioritize work

Customer focus

Team player

Self-managed

Education

College degree

Tools

Salesforce CRM

MRP/ERP system

Job description

Full job description Do you want to gain incredible experience with a growing company in an amazing industry? Do you know how often you use conveyor and power transmission belts? Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly focused on customers, employees, entrepreneurship, agility and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world.

A day in the life of a CSR

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales, engineering and product management on commercial and technical issues as required.
• Assist customers with accurate transactions and industry specific product information.
• Maintain familiarity with products, applications, pricing, policies and procedures.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships to help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Qualifications

• 2 years of business-to-business customer service experience or college degree.
• Excellent verbal and written communication skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience with a CRM (Salesforce), MRP/ERP System, order management.
• Experience in a manufacturing environment desirable.
• Working knowledge of Windows-based software.
• Understanding of part numbers, policies and products.
• Spanish bilingual a plus.
• Must be able to work in the US.

Competencies

• Excellent communication and follow-up skills.
• Drives results and deadline driven.
• Detail oriented.
• Ability to prioritize work efficiently.
• Communicates effectively.
• Influence, negotiate and impact results.
• Are accountable to others.
• Have the courage to challenge the status quo.
• Are honest with co-workers and customers.
• Ability to problem solve and offer customer solutions.
• Are engaged team members.
• Add value to the Company.
• Expects excellence of self and others.
• Overserves top customers.
• Understands, simplifies and acts to improve processes.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

What we offer you

• Paid training.
• Team bonuses and learning incentives.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer‑paid Short‑ and Long‑Term Disability insurance.
• 401k with company match.
• Tuition reimbursement for Undergraduate and Graduate education.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.