Call Center Representative

Ammega; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid training

Team bonuses and learning incentives

Medical, Dental, and Vision insurance

Life insurance

Employer-paid Short- and Long-Term_Dis

401k with company match

Tuition reimbursement for Undergrad &?

Paid time off

Job summary

AMMEGA is seeking a Customer Service Representative based in Reading, PA to manage B2B accounts via calls and email, handling quotes, orders, and technical service tasks.

You'll collaborate with sales, engineering, and product teams, maintain product knowledge, and strive to meet KPI targets while growing customer relationships. Experience with CRM and ERP systems is preferred; bilingual Spanish a plus; US work authorization required.

Qualifications

• 2 years of B2B customer service experience or college degree.
• Excellent verbal and written communication skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience with a CRM (Salesforce), MRP/ERP System, and order management.
• Experience in a manufacturing environment is desirable.
• Working knowledge of Windows-based software.
• Understanding part numbers, policies, and products.
• Spanish bilingual a plus.
• Must be able to work in the US.

Responsibilities

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales, engineering, and product management on commercial and technical issues as required.
• Assist customers with accurate transactions and industry-specific product information.
• Maintain familiarity with products, applications, pricing, policies and procedures.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships to help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Skills

B2B customer service

Verbal & written communication

Mathematical/technical aptitude

Self-managed, team player

CRM experience (Salesforce)

MRP/ERP experience

Order management

Manufacturing experience desirable

Windows proficiency

Part numbers/policies/products)

Spanish bilingual a plus

Work authorization in the US

Education

College degree or equivalent

Tools

Salesforce CRM

MRP/ERP system

Order management software

Job description

Customer Service Representative (CSR)

For our Ammeraal Beltech and AMMEGA Operations team, we are currently looking for a Customer Service Representative (CSR).

The Customer Service Representative is responsible for managing customer accounts through reactive and proactive telephone contact and email to maintain and grow sales. Perform, execute, and coordinate all work including technical matters related to customer service activities.

In this role, you will be based in Reading, PA.

A day in the life of a CSR

• Service customer requests for quotes and orders received through multiple channels of communication.
• Convert quotes to orders.
• Consult with sales, engineering, and product management on commercial and technical issues as required.
• Assist customers with accurate transactions and industry-specific product information.
• Maintain familiarity with products, applications, pricing, policies and procedures.
• Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
• Build and expand customer relationships to help ensure replacement and increased business.
• Meet or exceed departmental KPI requirements.
• Handle RGAs credits and complaints as needed.
• Other projects and duties as assigned.

Qualifications

• 2 years of business-to-business customer service experience or college degree.
• Excellent verbal and written communication skills.
• Strong mathematical and technical aptitude.
• Self-managed, team player, who can work independently.
• Experience with a CRM (Salesforce), MRP/ERP System, and order management.
• Experience in a manufacturing environment is desirable.
• Working knowledge of Windows-based software.
• Understanding part numbers, policies, and products.
• Spanish bilingual a plus.
• Must be able to work in the US.

Competencies

• Excellent communication and follow-up skills.
• Drives results and deadline-driven.
• Detail oriented.
• Ability to prioritize work efficiently.
• Communicates effectively.
• Influence, negotiate, and impact results.
• Are accountable to others.
• Have the courage to challenge the status quo.
• Are honest with co-workers and customers.
• Ability to problem solve and offer customer solutions.
• Are engaged team members.
• Add value to the Company.
• Expects excellence of self and others.
• Overserves top customers.
• Understands, simplifies, and acts to improve processes.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

What we offer you

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other Benefits

• Paid training.
• Team bonuses and learning incentives.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement for Undergraduate and Graduate education.
• Paid time off.