Customer Solutions Associate

MIR Belting; Greenville (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Medical/Dental/Vision insurance

Life insurance

Disability insurance

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

MIR Belting is seeking a Customer Support Specialist to join its MIR and AMMEGA Customer Service team. You will receive and process orders for products and installations via multiple channels and collaborate with sales staff to ensure accurate, timely delivery.

You will research order history, maintain files, and keep customers and vendors informed about order status while handling pricing, quotes, and general clerical duties with a focus on accuracy and customer satisfaction.

Qualifications

• Associate's or Bachelor's degree strongly preferred and/or at least four years of prior experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen and positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility and the ability to deliver what is promised.
• Drive for change and innovation and the ability to build relationships through collaboration.

Responsibilities

• Communicate with customers to receive orders via fax, e-mail, phone, or through sales staff.
• Process customer orders accurately and in a timely manner.
• Research customer order history and review inventory for availability.
• Maintain and update customer files.
• Follow up on orders in progress and communicate order status with outside sales staff.
• Interact extensively with vendors and customers.
• Conduct product research through contact with vendors.
• Obtain pricing on purchases, generate and follow up on quotes.
• Answer phones promptly and professionally during office hours; handle filing, faxing, e-mailing, and various office and clerical duties.
• Verify order accuracy when receiving vendor products.
• Allocate cost of inventory to orders.
• Transfer stock to other branches upon request.
• Contact customers to collect invoices that are past due.

Skills

Microsoft Word

Microsoft Excel

Outlook

Communication

Analytical thinking

Leadership

Team collaboration

Entrepreneurial mindset

Learning agility

Change leadership

Education

Associate's or Bachelor's degree

Job description

Job Description

We are currently looking for a Customer Support Specialist for our MIR and AMMEGA Customer Service team.

Responsibilities

• Communicate with customers to receive orders for products and installations via fax, e‑mail, phone, or through sales staff.
• Process customer orders accurately and in a timely manner.
• Research customer order history and review inventory for availability.
• Maintain and update customer files.
• Follow up on orders in progress and communicate order status with outside sales staff.
• Interact extensively with vendors and customers.
• Conduct product research through contact with vendors.
• Obtain pricing on purchases, generate and follow up on quotes.
• Answer phones promptly and professionally during office hours; handle filing, faxing, e‑mailing, and various office and clerical duties.
• Verify order accuracy when receiving vendor products.
• Allocate cost of inventory to orders.
• Transfer stock to other branches upon request.
• Contact customers to collect invoices that are past due.

Qualifications

• Associate's or Bachelor's degree strongly preferred and/or at least four (4) years of prior experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Leadership acumen and positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility and the ability to deliver what is promised.
• Drive for change and innovation and the ability to build relationships through collaboration.

Benefits

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short‑ and Long‑Term Disability insurance.
• 401(k) with company match.
• Tuition reimbursement.
• Paid time off.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or protected veteran status. All qualified applicants will receive consideration for employment.