Customer Services Specialist

Acara Solutions, Inc.; Cary (NC); On-site; USD 36,000 - 48,000; Part time

Job summary

Acara Solutions, Inc. is seeking detail-oriented professionals for a temporary Admin - Customer Service / Call Center role to support operations during system integration.

The position focuses on backlog management, workflow completion, and ensuring service continuity in a fast-paced environment. Ideal candidates will have strong data accuracy, the ability to work across multiple systems, and experience in ticketing or call-management settings.

Qualifications

• High School Diploma or GED.
• 2+ years of experience in service operations, call management, or ticketing environments.

Responsibilities

• Support day-to-day service operations by managing and resolving service notifications and work items that require manual intervention, ensuring processes are completed accurately and efficiently.
• Monitor and clear system backlogs, address items that are stalled or incomplete, and help maintain data accuracy across multiple service management platforms.
• Support data validation and reconciliation activities during system transitions, re-entering or correcting information as needed, and ensuring all required fields and documentation are completed to standard.
• Help manage workload queues by prioritizing aging or unassigned items, perform administrative cleanup tasks, and ensure work is routed correctly to the appropriate teams.

Education

High School Diploma or GED

Job description

• Category: Admin - Customer Service / Call Center
• Job Type: Temporary
• Duration: 6 - 9 Months

About the Opportunity:

• This role focuses on operational stabilization, backlog management, and administrative workflow completion to ensure service continuity and prevent disruption during system integration and hyper care.
• The ideal candidates are detail-oriented, process-driven, and comfortable working across multiple systems in a fast-paced support environment.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

• This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions:

• Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• In this role, you will support day-to-day service operations by managing and resolving service notifications and work items that require manual intervention, ensuring processes are completed accurately and efficiently.
• You will monitor and clear system backlogs, address items that are stalled or incomplete, and help maintain data accuracy across multiple service management platforms. The role includes supporting data validation and reconciliation activities during system transitions, re-entering or correcting information as needed, and ensuring all required fields and documentation are completed to standard.
• You will also help manage workload queues by prioritizing aging or unassigned items, perform administrative cleanup tasks, and ensure work is routed correctly to the appropriate teams.
• During transition and stabilization periods, you will provide non-technical support to ensure consistency in documentation, proper case closure, and smooth operational flow across the organization.

Job Requirements

What You'll Bring:

• High School Diploma or GED
• 2+ years of experience in service operations, call management, or ticketing environments

What Sets You Apart:

• Strong attention to detail and ability to handle high-volume administrative tasks
• Ability to identify and resolve workflow inconsistencies or system gaps
• Comfortable working across multiple systems and following defined processes

Additional Information:

• Upon offer of employment, the individual will be subject to a background check

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.