Customer Services Support Operator Specialist

Aleron; Buffalo Grove (IL); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Acara Solutions in Buffalo Grove, IL seeks a Customer Services Support Operator Specialist to deliver exceptional customer experiences across phone, email, and online chat. In a hybrid setup, you will troubleshoot questions, manage orders, and collaborate with internal teams and external partners to provide timely solutions.

You’ll work in a fast-paced environment supporting HVAC, building automation, and fire safety sectors while developing expertise in customer service, order management, and

Qualifications

• High School Diploma or GED required.
• 2+ years of practical Customer Support experience.
• 2+ years of experience with Microsoft Office applications.

Responsibilities

• Manage and prioritize customer inquiries across phone, email, and online chat, escalating urgent issues.
• Provide end-to-end customer support by researching issues and resolving problems with internal teams and partners.
• Process daily transactions in SAP, including order entry, status updates, returns, credits, debits, and quotes.
• Manage Salesforce queues and CRM records with timely, professional responses.
• Support customers using online ordering and catalog platforms, monitor real-time chat requests and escalate as needed.

Skills

Customer support

Microsoft Office

Education

High School Diploma or GED

Tools

SAP

Salesforce

Job description

Job Title

Customer Services Support Operator Specialist

Location

Buffalo Grove, IL

Employment

Contract (6 months)

Industry

Manufacturing

Compensation

$19.57-$22.5 /hr

Schedule

40 hours /week

About the Opportunity

• We're seeking a Customer Services Support Operator to deliver an exceptional customer experience across phone, email, and online chat.
• In this hybrid role, you'll troubleshoot customer questions, manage orders and inquiries, and collaborate with internal teams and external partners to provide timely, lasting solutions.
• You'll work in a fast-paced environment supporting customers across HVAC, building automation, and fire safety while developing expertise in customer service, order management, and enterprise systems.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting

• This role offers the chance to join a company that prioritizes both people and performance where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

• Acara is a premier recruiting and workforce solutions provider - we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Manage and prioritize internal and external customer inquiries across phone, email, and online chat, recognizing urgent issues and escalating them appropriately.
• Provide end-to-end customer support by researching issues, resolving problems creatively, and collaborating across teams and with third-party suppliers.
• Process daily transactions in SAP, including order entry, order status updates, returns, credits, debits, and quotes.
• Manage Salesforce queues and customer interactions while maintaining accurate, detailed CRM records and providing timely, professional responses.
• Support customers using online ordering and catalog platforms, monitor real-time chat requests, and identify or escalation issues according to established procedures.

Job Requirements

What You'll Bring

• High School Diploma or GED
• 2+ years of experience in practical Customer Support
• 2+ years of experience in Microsoft Office applications

What Sets You Apart

• Associate Degree
• Bachelors Degree
• Verbal and written communication skills in English
• Must be able to demonstrate
• Ability to address customer inquiries/escalations
• Professionalism and excellent customer service skills
• Prior exposure to HVAC/Building Automation & Fire Safety customer segment.
• SAP experience
• Salesforce experience

Additional Information

• Upon offer of employment, the individual will be subject to a background check

Equal Opportunity

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Legal & Compliance

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.