IT Generalist

Acara Solutions, Inc.; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Acara Solutions is seeking a network operations professional to support MAC changes and ticket resolution across office, data center, and remote sites. You will configure switches, test connectivity, and coordinate with users and technical teams to restore services quickly.

Ideal candidates bring 3+ years in network troubleshooting and LAN/WAN management, plus an active security clearance. The role emphasizes security compliance, documentation, and collaboration within a global workforce

Qualifications

• 3+ years of network troubleshooting experience with routers, switches, firewalls, DNS
• 3+ years experience in LAN/WAN management
• Active Security Clearance
• HS Diploma or Equivalent

Responsibilities

• Perform MAC activities: physical/logical network modifications
• Install, move, terminate, and patch network connections in offices, closets, and data centers
• Configure switch ports and activation changes as needed
• Respond to ITSM/ServiceNow tickets, communicate with customers, and document actions
• Support network maintenance, break/fix activities, and meet SLA targets

Skills

Network troubleshooting

LAN/WAN management

Security clearance

Education

HS Diploma or Equivalent

Tools

AutoCAD

Visio

Job description

This role supports day-to-day network operations by performing network moves, adds, and changes; installing and configuring network equipment; and maintaining connectivity across user, office, and data center environments. The position serves as a first responder for service tickets, troubleshooting network issues, coordinating with users and technical teams, and supporting break/fix activities to restore service and meet performance targets. It also includes hardware testing, documentation, asset management, compliance with IT security standards, and support for scheduled maintenance or change-control activities.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

Network Moves, Adds, and Changes

• Perform Move/Add/Change (MAC) activities, including required physical and logical network modifications.
• Install, move, terminate, and patch network connections in closets, offices, desks, conference rooms, and other end-user locations.
• Configure switch ports and complete necessary changes to support port activation.

Ticket Response and Customer Support

• Serve as first responder for ITSM and ServiceNow problem tickets.
• Contact customers, identify and research issues, take corrective action, coordinate additional support, document work performed, and close tickets.
• Administer the ITSM/ServiceNow network ticket queue, including break/fix incidents and service requests.
• Provide clear customer communication and take initial Tier 1 calls from customers and help desk teams.
• Support network break/fix activities to restore service and meet SLA and performance targets.

Network Operations and Troubleshooting

• Support network personnel with installation, modification, maintenance, and break/fix of network infrastructure and components.
• Monitor network activity, alerts, and data communications lines; isolate issues and perform first- or second-level problem determination.
• Activate and deactivate network lines according to established schedules.
• Coordinate with users, network teams, and vendors to resolve technical issues.
• Support off-hours, weekend, and change-control maintenance windows as needed.

Hardware Deployment, Testing, and Compliance

• Set up and test systems and hardware components before field deployment.
• Analyze failed equipment using established procedures to determine whether repairs can be completed in-house or require vendor return.
• Perform standard in-house repairs and component testing when applicable.
• Test returned vendor-repaired equipment to confirm proper operation.
• Ensure work complies with standard IT security rules and regulations.

Network Installation, Tools, and Documentation

• Physically install network assets, including switches, routers, firewalls, network tools, and test devices in network closets and data center cabinets.
• Configure network switches, tools, and testing devices.
• Complete circuit patching into switches.
• Perform network closet cleanup, switch port optimization, and survey work.
• Monitor management-tool alerts and take appropriate action.
• Administer network asset, drawing, and documentation tools to support data integrity.
• Update and maintain AutoCAD and Visio drawings.
• Maintain organized network equipment storage areas and support equipment RMA activities as needed.

Job Requirements

What You'll Bring:

• 3+ years of experience with network troubleshooting with routers, switches, firewalls, DNS servers
• 3+ years experience with LAN/WAN management
• Active Security Clearance
• HS Diploma or Equivalent

What Sets You Apart:

• RFID reader operation & maintenance
• PBX telephone network operation & maintenance

Additional Information:

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.