Human Resources (HR) Generalist

Aleron; Town of Elma (NY); On-site; USD 42,000 - 46,000; Full time

Job summary

Acara Solutions in Elma, NY is seeking a HR Employee Support Generalist for a 6-month contract. The role is 40 hours per week, first shift, paying $21 per hour, serving as the first point of contact for employees and managers across HR questions.

You’ll provide timely, accurate HR support, with training to build broad HR expertise. Responsibilities include handling Level 1 inquiries by phone, email, or walk‑in, and supporting payroll, learning and development, or compensation while maintaining

Qualifications

• Bachelor’s Degree in Human Resources.
• 1+ years of experience in customer service, HR support, or a call center environment.
• 1+ years of experience in Microsoft Office.
• Familiarity with HR systems such as Workday or HRIS, SharePoint, or other employee support platforms.
• Proficiency in Excel, including pivot tables and VLOOKUP.
• Strong interpersonal and communication skills with a commitment to providing exceptional customer service.

Responsibilities

• Resolve Level 1 HR inquiries via phone, email, mail, fax, and walk‑in channels.
• Support a designated area of HR, such as payroll, learning and development, or compensation.
• Use established policies, procedures, case management tools, and knowledge resources to manage and resolve employee requests effectively.
• Support HR systems and processes while identifying opportunities to improve service quality, efficiency, and turnaround times.
• Complete required training and apply HR knowledge and skills on the job, escalating complex matters to the appropriate HR specialist when needed.

Skills

Customer service

HR support

Microsoft Office

Excel

Education

Bachelor’s Degree in Human Resources

Tools

Workday

HRIS

SharePoint

Job description

Description

Job Title: Human Resources (HR) Generalist

Location: Elma, NY

Employment Type: Contract (6 months)

Industry: Aerospace and Defense

Compensation: $21.00 /hr.

Schedule: 40 hrs/Week. - (1st shift)

About the Opportunity

• Join a collaborative HR team as an HR Employee Support Generalist, serving as the first point of contact for employees, managers, and HR teams across a wide range of HR-related questions and requests.
• You’ll provide timely, accurate, and professional support across HR disciplines, with comprehensive training to help you build broad HR expertise and deliver a consistently high level of service.

Why You’ll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People‑first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the opportunity to join a company that prioritizes both people and performance-where your contributions directly impact client success while providing you with room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider- we help companies compete for talent. With experience across industries worldwide, we partner with clients, listen to their needs, and design talent solutions that deliver the business outcomes they want. We draw on decades of experience to provide contingent staffing, direct placement, executive search, and workforce services worldwide.

Sound like a good fit?

What You’ll Do

• Resolve Level 1 HR inquiries received through phone, email, mail, fax, and walk‑in channels, ensuring accurate and timely solutions.
• Support a designated area of HR, such as payroll, learning and development, or compensation, while maintaining working knowledge across all HR functions.
• Use established policies, procedures, case management tools, and knowledge resources to manage and resolve employee requests effectively.
• Support HR systems and processes while identifying opportunities to improve service quality, efficiency, and turnaround times.
• Complete required training and apply HR knowledge and skills on the job, escalating complex matters to the appropriate HR specialist when needed.

Job Requirements

What You’ll Bring

• Bachelor’s Degree in Human Resources.
• 1+ years of experience in customer service, HR support, or a call center environment.
• 1+ years of experience in Microsoft Office.

What Sets You Apart

• Demonstrate the ability to analyze calls and know when to elevate issues.
• Familiarity with HR systems (such as Workday or HRIS), SharePoint, or other employee support platforms.
• Proficiency in Microsoft Office Suite, including advanced Excel functions (pivot tables, VLOOKUP) to analyze data effectively.
• Good interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering "WOW" experiences.
• Ability to manage confidential information with discretion and professionalism while demonstrating empathy and problem‑solving skills.
• Comfortable working in a fast‑paced environment, managing multiple inquiries efficiently, and knowing when to elevate issues.

Additional Information

• Upon offer of employment, the individual will be subject to a background check.
• Willingness to support work hours ending at 7 PM ET on a rotating schedule.

Recruitment Process

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Privacy and consent

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Equal Opportunity

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Legal & Visa

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.