Order Management Specialist

Acara Solutions, Inc.; Cary (NC); Hybrid; USD 49,000 - 53,000; Full time

Benefits offered by this job

Hybrid in-office Tue-Thu

Experience with SAP, GHX & EDI in a全球/

Job summary

Acara Solutions, Inc. in Cary, NC is hiring an Order Management Delivery Operator to support a global healthcare diagnostics leader. You will work on eCommerce order processing, onboarding, and system troubleshooting while delivering excellent customer experiences.

The role emphasizes SAP and GHX/EDI integrations, cross-functional collaboration, and data-driven insights. Hybrid schedule awaits, with a 12-month temporary assignment and potential extension.

Qualifications

• High School Diploma or GED required.
• 1–3 years of experience with SAP, GHX, EDI, or related systems.
• Experience in healthcare, logistics, or order management environments.
• Strong PC skills and Microsoft Windows proficiency.
• Excellent communication and teamwork abilities.

Responsibilities

• Manage inbound/outbound customer communications for eCommerce orders.
• Guide customers and connect with technical specialists when needed.
• Troubleshoot, escalate, and resolve customer issues.
• Participate in customer meetings and calls.
• Support onboarding for EDI and GHX integrations with IT.
• Investigate SAP production issues and implement fixes.
• Monitor daily reports to preempt issues affecting customers.
• Process customer orders, invoice exceptions, and electronic orders.
• Generate reports and provide data-driven insights.
• Collaborate with IT and cross-functional teams on SAP/eCommerce/EDI/GHX.
• Support sales and marketing initiatives for eCommerce.
• Identify opportunities for process improvements.
• Contribute to a positive, team-focused environment.

Skills

SAP

EDI

GHX

Education

High School Diploma or GED

Tools

eCommerce Platforms

SQL

Power BI

Job description

Job Title: Order Management Delivery Operator
Location: Cary, NC (Hybrid - In Office Tuesday-Thursday)
Employment Type: Temporary Assignment (12 Months with potential extension)
Industry: Healthcare / Medical Diagnostics / Logistics
Compensation: $23.50-$25.71 per hour
Schedule: Full-Time | 40 Hours per Week | Monday-Friday | 9:00/9:30 AM - 6:00 PM

About the Opportunity

Acara Solutions is hiring an Order Management Delivery Operator to support a leading global healthcare diagnostics organization in Cary, NC. This role is ideal for individuals with experience in SAP, EDI/GHX systems, customer support, and order management who thrive in a fast-paced environment and enjoy solving complex operational challenges.

In this position, you will play a key role in supporting eCommerce order processing, customer on-boarding, system troubleshooting, and process improvement initiatives while delivering an exceptional customer experience.

Why You'll Love This Opportunity

• Hybrid work schedule with in-office collaboration Tuesday-Thursday
• Opportunity to gain experience with a global healthcare technology leader
• Collaborative and supportive team environment
• Exposure to SAP, eCommerce platforms, analytics, and cross-functional projects
• Opportunity to make a direct impact on customer satisfaction and business operations

What You'll Do

• Manage inbound and outbound customer communications while supporting eCommerce product and order activity
• Provide customer guidance and connect users with technical specialists when needed
• Identify, troubleshoot, and elevate customer concerns appropriately
• Participate in internal and external customer meetings and conference calls
• Support customer onboarding for EDI and GHX integrations in partnership with IT teams
• Investigate SAP production issues and system defects, identify root causes, and implement solutions
• Monitor daily system reports and proactively address issues impacting customer satisfaction
• Manage customer orders, invoice exceptions, and electronic ordering processes
• Generate reports and analyze data to provide meaningful business insights
• Collaborate with IT and cross-functional teams to resolve issues involving SAP, eCommerce platforms, EDI, and GHX systems
• Support sales and marketing initiatives related to eCommerce utilization
• Identify opportunities for process improvements and operational efficiencies
• Contribute to a positive, team-focused work environment

Required Qualifications

• High School Diploma or GED required
• 1-3 years of experience with SAP, GHX, EDI, or related systems
• Experience in healthcare, medical device, logistics, customer service, or order management environments
• Strong computer proficiency, including Microsoft Windows applications
• Strong problem-solving and analytical abilities
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a collaborative team environment

Preferred Qualifications

• Experience with Hybris/SAP eCommerce platforms
• Knowledge of Lean Six Sigma methodologies
• Experience with reporting and analytics tools including Qlik, Power BI, and SQL
• Ability to adapt quickly in rapidly changing environments

Additional Information

• Hybrid schedule: In office Tuesday-Thursday
• Temporary assignment with potential extension beyond initial duration
• Background check required upon offer of employment
• Computer and systems access required

About Acara Solutions

Acara Solutions is a premier recruiting and workforce solutions provider helping organizations compete for top talent. Through decades of industry experience, we partner with clients worldwide to deliver staffing solutions, direct placement services, executive search, and workforce strategies that drive business success.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.