Customer Services Officer (Applications)

Hong Kong Housing Society; American Samoa; On-site; USD 30,000 - 52,000; Full time

Job summary

Hong Kong Housing Society (HKHS) is seeking a Customer Services Officer (Applications) to support vetting, interviews, and case reporting. You will prepare logistics, assess eligibility, and craft concise reports in a timely manner.

The role requires at least 1 year in customer service or related property experience, plus strong communication and PC skills in Word and PowerPoint. You will interact with applicants, explain complex procedures, and help ensure accurate, compliant outcomes.

Qualifications

• Matriculated OR 5 subjects Level 3 in HKDSEE including English and Chinese or above with at least 1 year customer services or property experience.
• Mature, service-oriented and attentive to details.
• Good communication with strong interpersonal skills.
• Good PC knowledge in Word Processing and PowerPoint.

Responsibilities

• Carry out preparation and logistic work before commencement of vetting and prepare relevant reports to senior.
• Carry out interviews to assess eligibility and vet documents per criteria and schedule.
• Recommend cases and prepare concise reports with supporting documents in logical order.
• Ensure applicants understand declaration statements and assist with statutory declarations.
• Brief applicants on housing/loan/subsidy schemes and highlight important information.
• Recommend suitability by preparing Letters of Satisfaction for approval.

Skills

Customer service

Interpersonal skills

Word processing

PowerPoint

Education

Matriculated or HKDSEE Level 3 (English & Chinese)

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Customer Services Officer (Applications)

• Carry out preparation and logistic work before commencement of vetting and prepare relevant reports to senior.
• Carry out interviews to assess the eligibility and vet relevant documents in accordance with the pre-set criteria and time schedule.
• Recommend cases and prepare concise report with supporting documents in logical and systematic order.
• Ensure applicants' understanding of the declaration statements and assist the Commissioner of Oath to carry out the statutory declaration.
• Ensure applicants' understanding of the various housing / loan / subsidy schemes procedure by conducting briefing sessions to applicants and highlight important information of the applicants' knowledge.
• Recommend for the suitability of applicants by preparing Letter of Satisfaction in pre-determined format to Senior for approval.
• Delivery quality customer services by providing accurate and sufficient information to applicants as well as drafting concise and informative replies when necessary.

The Person

• Matriculated OR 5 subjects obtained Level 3 or above in HKDSEE, including English and Chinese or above with at least 1 years customer services or property experience.
• Mature, service-oriented and attentive to details.
• Good communication with strong interpersonal skills.
• Good PC knowledge in Word Processing and PowerPoint

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.

Established in 1948, the Hong Kong Housing Society (HKHS) is an independent and not-for-profit organisation dedicated to providing quality housing for the people of Hong Kong. With the support of the Government, the Housing Society has implemented various housing schemes to meet the evolving needs of the community.

As the first non-government public housing organisation in Hong Kong and the city’s “housing laboratory”, we keep progressing with the times to explore new solutions, using our own resources or in partnership with the Government, so as to help address different housing needs. This spirit of innovation is the cornerstone of our business development.

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What can I earn as a Customer Service Representative