Customer Services Officer (1-Year contract)

Bank of China; Georgia; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

5-day work week

Job summary

Bank of China is seeking a Customer Services Officer on a 1-year contract to support the Customer Services Department. The incumbent will manage daily CS center operations and handle inquiries, complaints, and feedback from customers.

Candidates should have a diploma or higher, 3 years in life insurance with CRM experience, and strong English and Chinese language skills; willingness to work overtime and good organizational abilities are essential. Apply with resume to HR.

Qualifications

• Diploma or above in relevant disciplines.
• 3 years working experience in life insurance with solid customer relationship management experience.
• CS center working experience is an advantage.
• Proficient in spoken & written English and Chinese.

Responsibilities

• Deliver quality customer services including daily operation of CS center and handling inquiries/complaints/feedback.

Skills

Customer service

Interpersonal skills

Organizational skills

Overtime willingness

English & Chinese proficiency

Education

Diploma or above in relevant disciplines

Tools

MS Word

Excel

Chinese Word Processing

Job description

Customer Services Officer (1-Year contract)

Job No.: 500121
Employment Type: Contract
Departments: Customer Services Department
Job Functions: Customer Service

Job Responsibilities

The incumbent will be responsible for delivering quality customer services including but not limited to handling daily operation of CS center, handling enquiries / complaints / feedback of customers, etc.

Job Requirements

• Diploma or above in relevant disciplines
• 3 years working experience in life insurance with solid customer relationship management experience
• CS center working experienceis an advantage
• Excellent customer-service mindset with effective interpersonal and communication skill
• Able to work independently and willing to work overtime
• Positive, attentive to details and good organizing skills
• Conversant with MS Word, Excel and Chinese Word Processing
• Proficient in spoken & written English and Chinese

We offer 5-day work week, attractive remuneration package and excellent training & development opportunities. Interested parties please apply with full resume including expected salary to: The Human Resources Department, BOC Group Life Assurance CompanyLimited, 13/F, 1111 King's Road, Taikoo Shing, Hong Kong or e-mail to: [e-mail]

(Data collected will be used for recruitment purpose only.)