Customer Service & Warranty Specialist

MITER Brands; Nokomis (FL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Team member discount program

Job summary

MITER Brands seeks a Customer Service Representative in Venice, FL, onsite, with a Monday–Friday schedule and 8:00 a.m. – 4:30 p.m. shift.

You will handle warranty inquiries, coordinate service solutions, and communicate clearly with builders, contractors, and homeowners to ensure satisfactory outcomes. The role emphasizes accurate documentation, timely follow-ups, and cross‑functional teamwork with Field Service, Sales, Leadership, and Engineering to support brand reputation and customer

Qualifications

• Clear, professional customer communication via phone and email.
• Ability to assess concerns and drive resolution.
• Strong attention to detail in requests, docs, and follow-ups.
• Ability to manage multiple requests and meet deadlines.
• Experience with cross-functional collaboration.

Responsibilities

• Resolve warranty inquiries and coordinate service solutions.
• Schedule field technicians and track service requests.
• Maintain timely, clear updates to customers.
• Protect customer data and handle sensitive payments responsibly.

Skills

Customer communication

Problem solving

Organization

Time management

Collaboration

Professional judgment

Education

High school diploma or equivalent

Job description

MITER Brands seeks a Customer Service Representative in Venice, FL, onsite, with a Monday–Friday schedule and 8:00 a.m. – 4:30 p.m. shift.

You will handle warranty inquiries, coordinate service solutions, and communicate clearly with builders, contractors, and homeowners to ensure satisfactory outcomes. The role emphasizes accurate documentation, timely follow-ups, and cross‑functional teamwork with Field Service, Sales, Leadership, and Engineering to support brand reputation and customer