Warranty & Service Support Specialist

MI Windows and Doors LLC; Gratz (PA); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Paid time off

Health insurance options

Résumé du poste

MITER Brands is hiring a Customer Service Representative – Warranty & Service Support in Gratz, PA. The role focuses on handling warranty and non-warranty inquiries, processing requests, and coordinating with internal teams to ensure timely resolution.

The ideal candidate is organized, detail-oriented, and dedicated to delivering outstanding customer service. A high school diploma and strong communication skills are required.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, communication, and active listening skills.
• Ability to manage a multi-line telephone system.

Responsabilités

• Serve as the primary point of contact for assigned customer accounts, handling warranty and non-warranty issues.
• Process warranty claims, service requests, and related documentation with accuracy and timeliness.
• Collaborate with internal departments to resolve customer concerns and order-related issues.

Connaissances

Customer service

Active listening

Multiline phone system

Formation

High School Diploma or Equivalent

Outils

Microsoft Word

Excel

Description du poste

MITER Brands is hiring a Customer Service Representative – Warranty & Service Support in Gratz, PA. The role focuses on handling warranty and non-warranty inquiries, processing requests, and coordinating with internal teams to ensure timely resolution.

The ideal candidate is organized, detail-oriented, and dedicated to delivering outstanding customer service. A high school diploma and strong communication skills are required.