WARRANTY ASSISTANT

Whaley Foodservice, LLC; Lexington (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance (公司paid

Life Insurance (company paid)

Job summary

Whaley Foodservice, LLC is seeking an Administrative Warranty Specialist to support the warranty department with daily service invoicing, online claim submissions, routing requests, and general administrative tasks.

The role requires an associate degree or equivalent experience, strong data entry skills, attention to detail, and proficiency with Microsoft Office. Experience in warranty/claims is preferred. This on-site position offers a comprehensive benefits package.

Qualifications

• Associate degree or equivalent experience.
• 2+ years in an office setting with attention to detail.
• Warranty and/or Claims experience required
• Strong data entry experience required

Responsibilities

• Review/edit warranty service calls for accuracy and conformity to manufacturer guidelines prior to invoicing.
• Submit warranty claims through manufacturer claim portals in an accurate and timely manner.
• Review incoming department emails and forward to the appropriate service branch.
• Review statements of assigned warranty accounts to confirm claims are processed and resolve/resubmit as needed

Skills

Data Entry

Attention to Detail

Warranty Experience

Microsoft Office

Education

Associaters Degree

Tools

Microsoft Office

Outlook

Data Entry Software

Job description

POSITION SUMMARY:

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

MAJOR RESPONSIBILITIES:

1. Review/edit warranty service calls for accuracy & conforming tomanufacturer guidelines prior to invoicing.
2. Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
3. Review incoming department emails, & forward to the appropriate service branch.
4. Review statements of assigned Warranty accounts to confirm claims are being processed. Resolve/resubmit any claims coming back for more information or rejected.

ADDITIONAL RESPONSIBILITIES:

1. Compile, copy, sort, file and record as required.
2. Performs other duties as required.

CONTACTS:

• Internal – WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
• External – Manufacturers as required.

MINIMUM QUALIFICATIONS:

• An Associate’s Degree, or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

SKILLS, ABILITIES AND OTHER REQUIREMENTS:

• Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
• Strong attention to detail, and accuracy in keying data.
• Data entry experience preferred.
• Deductive reasoning skills.

WORKING/ENVIRONMENTAL CONDITIONS:

• Well-lit, open office environment.

We Offer:

• Competitive Salary
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.