WARRANTY ASSISTANT

Whaley Foodservice, LLC; South Carolina; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

401k & Profit Sharing

Paid Holidays & Vacation

Medical & Dental Benefits

Short-Term Disability

Long-Term Disability Insurance (course

Life Insurance (company paid)

Job summary

Whaley Foodservice, LLC is seeking a detail-oriented Warranty Administrator to support the warranty department. You will assist with daily service invoicing, online submission of warranty claims, and routing service requests to the correct branch.

In this role you will review and edit warranty calls for accuracy, enter data into claim portals, and handle correspondence with manufacturers. A pro-active, organized individual thrives in this office environment.

Qualifications

• Associate’s degree or equivalent experience required.
• 2+ years in an office setting with detail orientation.
• Warranty/claims experience required.
• Strong data entry experience required.

Responsibilities

• Review/edit warranty service calls for accuracy before invoicing.
• Submit warranty claims through manufacturer portals in a timely manner.
• Review department emails and forward to the appropriate service branch.
• Review statements of assigned warranty accounts and resolve/re-submit claims as needed.
• Compile, copy, sort, file and record as required.
• Perform other duties as required.

Skills

Warranty/Claims Experience

Data Entry

Office Experience

Attention to Detail

MS Excel

MS Outlook

Education

Associate's Degree or equivalent

Tools

Microsoft Office Suite

Claim Portals

Browser Proficiency (IE/Chrome)

Job description

POSITION SUMMARY:

This position will assist with all functions of the warranty department as needed. To include daily service invoicing, online submittal of warranty claims, routing service requests to the appropriate service branch, and other administrative support as necessary.

MAJOR RESPONSIBILITIES:

1. Review/edit warranty service calls for accuracy & conforming tomanufacturer guidelines prior to invoicing.
2. Submit warranty claims through Manufacturer specific claim portals (data entry) in an accurate & timely manner.
3. Review incoming department emails, & forward to the appropriate service branch.
4. Review statements of assigned Warranty accounts to confirm claims are being processed.Resolve/resubmit any claims coming back for more information or rejected.

ADDITIONAL RESPONSIBILITIES:

1. Compile, copy, sort, file and record as required.
2. Performs other duties as required.

CONTACTS:

• Internal - WFR branch employees at all levels on a regular basis; WFR corporate employees at all levels on a daily basis as needed.
• External - Manufacturers as required.

MINIMUM QUALIFICATIONS:

• An Associate's Degree, or the equivalent in experience.
• 2+ years experience in an office setting where attention to detail and organization are required.
• Warranty and/or Claims Experience required
• Strong Data Entry experience required

SKILLS, ABILITIES AND OTHER REQUIREMENTS:

• Proficient in all Microsoft programs including: Outlook, Excel, One Drive, Teams, and Internet Explorer/Chrome.
• Strong attention to detail, and accuracy in keying data.
• Data entry experience preferred.
• Deductive reasoning skills.

WORKING/ENVIRONMENTAL CONDITIONS:

• Well-lit, open office environment.

We Offer:

• Competitive Salary
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.