Customer Service & Warehouse Support Specialist

Grabber Construction Products; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation and Sick time

Medical, Dental, and Vision Insurance

Health Savings Account

401(k) Eligibility

Annual Profit Sharing

Paid Holidays

Employee Assistance Program

Education Reimbursement

Job summary

Grabber Construction Products in Jacksonville, FL seeks a Customer Service Representative to be the first line of contact for customers, support operations in the warehouse, and ensure service excellence. Responsibilities include handling calls, maintaining email inboxes, providing product knowledge, and processing orders for pickup or delivery.

The role requires strong communication, basic inventory lookup, and collaboration with sales and management to improve customer satisfaction.

Qualifications

• 2 years of customer service experience preferred.
• Previous warehouse experience a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer phone calls and manage branch or region email inbox.
• Provide product knowledge and build sales; enter orders.
• Ensure orders are picked up or delivered; process payments when required.
• Look up inventory and quote customers.
• Provide support to branch staff and communicate with sales team on trends.
• Support customers and sales team in region or local branch.
• Back up warehouse staff and delivery drivers when needed.
• Perform other duties as assigned.

Skills

Customer service

Bilingual (English/Spanish)

Tools

Excel

Word

PowerPoint

OneNote

Teams

Outlook

Job description

Grabber Construction Products in Jacksonville, FL seeks a Customer Service Representative to be the first line of contact for customers, support operations in the warehouse, and ensure service excellence. Responsibilities include handling calls, maintaining email inboxes, providing product knowledge, and processing orders for pickup or delivery.

The role requires strong communication, basic inventory lookup, and collaboration with sales and management to improve customer satisfaction.