Customer Service Rep/Warehouse Associate

Hahn Systems; Crawfordville (FL); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive hourly rate

Full medical benefits

401k with Match

PTO Package

Job summary

Cornerstone Tool & Fastener in Crawfordville, FL is seeking a high-energy Customer Service Representative to act as a liaison between customers and the company. The role requires quick response to inquiries, timely order entry, and occasional warehouse support.

A competitive hourly rate comes with full medical benefits, 401k with match, and PTO. The position involves assisting walk-in customers, supporting the outside sales team, processing orders, and maintaining showroom appearance while

Qualifications

• Previous experience in customer service.
• Ability to multi-task and stay organized in a fast-paced environment.
• Professional demeanor with internal and external customers.

Responsibilities

• Assist walk-in customers with sales at store counter.
• Assist Outside sales team via supporting sales related requests.
• Order and Data entry including quotes, shipping, tendering, and information updates in computer system.
• Respond to customer phone and e-mail inquiries.
• Helps branch restock and order fulfillment by assisting with inventory check-in, stock, sorting, and shipping functions.
• Investigate customer complaints and provide resolution.
• Check on customer’s order status and provide updates.
• Identify customer needs and provide product solutions.
• Responsible for showroom appearance - keep showroom clean and organized.
• Support the service department as required.
• All other duties as assigned.
• Assist with warehouse inventory.
• Loading and unloading trucks.
• Receiving orders.
• Pulling orders and preparing items for shipmentPutting up stock
• All other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Problem solving

Job description

Position: Customer Service Representative

Location: Crawfordville, FL

Job Id: 336

# of Openings: 1

Cornerstone Tool & Fastener is seeking a high-energy, self-motivated Customer Service Representative. The Customer Service Representative role will be responsible for acting as a liaison between the customer and company. Success in this position relies on quick response to customers, timely order entry, and occasional assistance with warehouse work.

Competitive Hourly Rate, Full Medical Benefits, 401k with Match, and PTO Package

Responsibilities

Customer Service

• Assisting walk-in customers with sales at store counter
• Assist Outside sales team via supporting sales related requests
• Order and Data entry including quotes, shipping, tendering, and information updates in computer system
• Respond to customer phone and e-mail inquiries
• Helps branch restock and order fulfillment by assisting with inventory check-in, stock, sorting, and shipping functions
• Investigate customer complaints and provide resolution
• Check on customer’s order status and provide updatesIdentify customer needs and provide product solutions
• Responsible for showroom appearance - keep showroom clean and organized
• Support the service department as required
• All other duties as assigned

Warehouse (when necessary)

• Assist with warehouse inventory
• Loading and unloading trucks
• Receiving orders
• Pulling orders and preparing items for shipmentPutting up stock
• All other duties as assigned

Requirements

• Previous experience in customer service
• Must be able to multi-task and stay organized in a fast-paced environment
• Ability to deal with internal and external customers in a professional manner in person, on the phone and in e-mail correspondence
• Basic math, creative problem solving and communication skills
• Demonstrate good business sense
• 1-2 Years of experience preferred

This role works in both warehouse and office environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this role, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee may be required to lift up to 20 pounds independently and up to 50 pounds with assistance. While in a warehouse setting, the employee may be exposed to the outdoor weather temperature and loud noise.

Cornerstone Tool & Fastener is an Equal Opportunity Employer. Cornerstone Tool & Fastener does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.