Customer Service & Warehouse Associate

Oldcastle BuildingEnvelope; Elgin (IL); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Performance bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope in Illinois is seeking a Customer Service/Warehouse Staff to support the Will Call department and perform key warehouse duties, ensuring accurate and timely order fulfillment. The role requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment.

Assist customers in person and over the phone with orders, process payments, and build strong relationships.

Qualifications

• High school diploma or equivalent (preferred).
• 1 year of customer service or office support experience (preferred).
• Warehouse or order-pulling experience is a plus.
• Strong written and verbal communication skills.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Basic computer skills and simple math.

Responsibilities

• Assist customers in person and over the phone with order inquiries and product information.
• Accurately process over-the-counter, phoned, faxed and e‑mailed orders accurately and in a timely manner
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
• Build strong customer relationships through clear, professional communication.
• Pull, inspect, and pack orders according to quality standards.
• Verify accuracy of orders, label boxes/pallets, and rebox items as necessary.
• Restock products safely and maintain clean work areas.
• Report stock discrepancies and participate in annual inventory.

Skills

Customer service

Communication

Multitasking

Organization

Basic math

Education

High school diploma or equivalent

Job description

Oldcastle BuildingEnvelope in Illinois is seeking a Customer Service/Warehouse Staff to support the Will Call department and perform key warehouse duties, ensuring accurate and timely order fulfillment. The role requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment.

Assist customers in person and over the phone with orders, process payments, and build strong relationships.