Customer Service & Training Supervisor

Whole Foods Market; Fort Lauderdale (FL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market in Fort Lauderdale is seeking a Store Support Supervisor to assist with scheduling and day-to-day flow of the department. You will support the Store Support Team Leader and Associate Team Leaders to ensure smooth operations and top-notch customer service.

The role emphasizes training, high-performance teamwork, and adherence to health, safety, and SOPs while maintaining product knowledge and inventory accuracy.

Qualifications

• Extensive knowledge of Store Support team procedures and policies.
• Capable of teaching others in a positive and constructive manner.
• Demonstrates advanced product knowledge and awareness of new products.
• Excellent interpersonal, motivational, team building, and customer relationship skills.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Trains Team Members with a focus on high performance and low turnover.
• Assists in training of new Team Members using checklists and materials.
• Keeps cases and shelves clean, stocked and rotated.
• Resolves difficult customer situations.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Notes attendance issues to Team Leader and Store Leadership.
• Sets and achieves high standards of retail execution.
• Fosters a positive environment of teamwork, respect, and morale.
• Monitors customer flows and directs Team Members to delight customers.
• Provides timely performance evaluations and guidance.
• Models WFM vision and goals to the team.

Skills

Store operations knowledge

Training / mentoring

Customer service

Product knowledge

Regulatory & safety policies

Financial analysis

Leadership / delegation

Email / Microsoft Office

Communication skills

Tools

Microsoft Office

Job description

Whole Foods Market in Fort Lauderdale is seeking a Store Support Supervisor to assist with scheduling and day-to-day flow of the department. You will support the Store Support Team Leader and Associate Team Leaders to ensure smooth operations and top-notch customer service.

The role emphasizes training, high-performance teamwork, and adherence to health, safety, and SOPs while maintaining product knowledge and inventory accuracy.