Perishables Team Lead - Customer Service & Safety

Whole Foods Market IP. L.P.; Bradenton (FL); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Bradenton, FL is seeking a supervisor for Multi-Team operations to assist in scheduling, supervision, and ensuring effective daily flow of departments. You will oversee displays, mentor Team Members, and uphold the store's customer service standards.

The role emphasizes leading by example, training, and maintaining safety, with a focus on exceptional customer interactions and teamwork within a dynamic retail environment. Requires ability to lift and work flexible hours.

Qualifications

• Excellent communication skills and willingness to lead and develop others.
• Extensive knowledge of Multi-Team procedures and policies and those of supported department(s).
• Strong organizational and time management skills.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Thorough product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Responsibilities

• Models and delivers outstanding customer service.
• Establishes and maintains a positive work environment that promotes high morale for the team.
• Supervises and delegates tasks to Team Members.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Ensures an effective and efficient response to customer questions, requests and/or concerns, seeking assistance when necessary.
• Provides prompt and courteous service when answering the phone.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Communicates and maintains Team Member safety and security standards.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Customer service

Leadership

Time management

Interpersonal skills

Training others

Product knowledge

Regulatory knowledge

Inventory management

Decision making

Microsoft Office / email

Tools

MS Office

Job description

Whole Foods Market in Bradenton, FL is seeking a supervisor for Multi-Team operations to assist in scheduling, supervision, and ensuring effective daily flow of departments. You will oversee displays, mentor Team Members, and uphold the store's customer service standards.

The role emphasizes leading by example, training, and maintaining safety, with a focus on exceptional customer interactions and teamwork within a dynamic retail environment. Requires ability to lift and work flexible hours.