Retail Team Lead: Training, Service & Morale

Whole Foods Market; Angel Run (FL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market in Florida is seeking a Team Leader to assist the Multi-Team leaders with scheduling and supervising Team Members and ensuring smooth day-to-day flow in the department. You will uphold a positive company image by delivering courteous, friendly, and efficient service to customers and teammates.

You will model exceptional customer service, supervise tasks, help train new team members, and support store programs while adhering to health, safety, and regulatory requirements.

Qualifications

• Leadership experience in a retail setting.
• Proven ability to supervise and develop a team.
• Strong communication and interpersonal skills.
• Ability to train new Team Members and use training materials.
• Knowledge of store policies, safety, and regulatory requirements.
• Proficiency with basic computer/office applications.

Responsibilities

• Models and delivers outstanding customer service.
• Establishes and maintains a positive work environment that promotes high morale for the team.
• Supervises and delegates tasks to Team Members.
• Assists in training of new Team Members, utilizing learning checklists and training materials.
• Ensures an effective and efficient response to customer questions, requests and/or concerns.
• Provides prompt and courteous service when answering the phone.
• Ensures all necessary breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Communicates and maintains Team Member safety and security standards.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Leadership

Customer service

Communication

Training

Team coordination

Time management

Safety policies

Inventory management

Problem solving

Microsoft Office

Job description

Whole Foods Market in Florida is seeking a Team Leader to assist the Multi-Team leaders with scheduling and supervising Team Members and ensuring smooth day-to-day flow in the department. You will uphold a positive company image by delivering courteous, friendly, and efficient service to customers and teammates.

You will model exceptional customer service, supervise tasks, help train new team members, and support store programs while adhering to health, safety, and regulatory requirements.