Customer Service Training Specialist — Onboarding Leader

chadwellsupply; Tampa (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401K

Paid time off

Gym access

Employee discount

Career growth opportunities

Job summary

Chadwell Supply in Tampa, FL is looking for a Customer Service Training Specialist to design and deliver onboarding and retraining programs for the Customer Service team. You will create course content, presentations, and learning materials to ensure effective knowledge transfer and skill development.

The role emphasizes collaboration with Training Manager and leadership to refresh SOPs, guides, and tools, while tracking progress and improving training quality to support career growth and

Qualifications

• High school diploma or GED required.
• Excellent communication, organizational and time management skills.
• Ability to create a welcoming and structured environment, fostering early engagement and confidence.
• Mathematical and analytical skills.
• Able to perform data entry and extract information on orders.
• Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.

Responsibilities

• Owns and facilitates the onboarding process of new customer service team members including scheduling, conducting training sessions, assigning LMS modules, and tracking onboarding progress in collaboration with the Training Manager and Customer Experience Leadership.
• Create, update, and maintain SOPs, guides, and training materials.
• Develop, maintain, and apply learning tools to encourage employee development.
• Guide team members to their Lead/Manager on discretionary issues and determines when to redirect to other resources and channels.
• Works closely with Customer Care Leadership to stay current on changes, challenges, and training opportunities as needed.
• Regularly shadows other Leads and Trainers to continue improving and advancing skills as a trainer and inspire personal growth and development.
• Coordinates weekly, bi-weekly, or monthly refresher trainings based on current trends and commonly noted training opportunities within the team – both in individual and group settings.
• Trains and supports onboarding Customer Service Reps into their role-specific duties.

Skills

Communication

Organizational skills

Time management

Data entry

Analytical skills

MS Office proficiency

Customer service

Education

High school diploma or GED

Tools

MS Office Suite

SalesPad

Job description

Chadwell Supply in Tampa, FL is looking for a Customer Service Training Specialist to design and deliver onboarding and retraining programs for the Customer Service team. You will create course content, presentations, and learning materials to ensure effective knowledge transfer and skill development.

The role emphasizes collaboration with Training Manager and leadership to refresh SOPs, guides, and tools, while tracking progress and improving training quality to support career growth and