Customer Service Trainer

chadwellsupply; Tampa (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability insurance

401K

Paid time off

Gym access

Employee discount

Career growth opportunities

Job summary

Chadwell Supply in Tampa, FL is looking for a Customer Service Training Specialist to design and deliver onboarding and retraining programs for the Customer Service team. You will create course content, presentations, and learning materials to ensure effective knowledge transfer and skill development.

The role emphasizes collaboration with Training Manager and leadership to refresh SOPs, guides, and tools, while tracking progress and improving training quality to support career growth and

Qualifications

• High school diploma or GED required.
• Excellent communication, organizational and time management skills.
• Ability to create a welcoming and structured environment, fostering early engagement and confidence.
• Mathematical and analytical skills.
• Able to perform data entry and extract information on orders.
• Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.

Responsibilities

• Owns and facilitates the onboarding process of new customer service team members including scheduling, conducting training sessions, assigning LMS modules, and tracking onboarding progress in collaboration with the Training Manager and Customer Experience Leadership.
• Create, update, and maintain SOPs, guides, and training materials.
• Develop, maintain, and apply learning tools to encourage employee development.
• Guide team members to their Lead/Manager on discretionary issues and determines when to redirect to other resources and channels.
• Works closely with Customer Care Leadership to stay current on changes, challenges, and training opportunities as needed.
• Regularly shadows other Leads and Trainers to continue improving and advancing skills as a trainer and inspire personal growth and development.
• Coordinates weekly, bi-weekly, or monthly refresher trainings based on current trends and commonly noted training opportunities within the team – both in individual and group settings.
• Trains and supports onboarding Customer Service Reps into their role-specific duties.

Skills

Communication

Organizational skills

Time management

Data entry

Analytical skills

MS Office proficiency

Customer service

Education

High school diploma or GED

Tools

MS Office Suite

SalesPad

Job description

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named 2026 National Apartment Association Supplier Company of The Year!

Benefits that drive themselves

• Competitive Hourly Rate Based on Experience!
• Full Time, Monday-Friday,8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM.
• Guaranteed 40 hours per week, hybrid opportunitiesavailable upon completion of training, andno weekends!
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.
• Complimentary gym access and more!
• Employee Discount Program!
• Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 30Branches across the Country.
• Recognized as a Top Company in Tampa Bay 8 years running!

Overview

The Customer Service Training Specialist is responsible for delivering training to Customer Service team members on operational procedures and best practices. This includes onboarding new employees and providing retraining to existing team members when new information or procedures are introduced. The specialist will support the Customer Service team by designing course content, creating presentations, and developing other learning materials to ensure effective knowledge transfer and skill development.

What you will need

• A high school diploma or GED is required.
• Excellent communication, organizational and time management skills.
• Ability to create a welcoming and structured environment, fostering early engagement and confidence.
• Mathematical and analytical skills.
• Able to perform data entry and extract information on orders.
• Advanced ability with MS Office Suite products (Word, Excel, PowerPoint, and MS Outlook) and SalesPad.

How you will make an Impact

• Owns and facilitates the onboarding process of new customer service team members including scheduling, conducting training sessions, assigning LMS modules, and tracking onboarding progress in collaboration with the Training Manager and Customer Experience Leadership.
• Create, update, and maintain SOPs, guides, and training materials.
• Develop, maintain, and apply learning tools to encourage employee development.
• Guide team members to their Lead/Manager on discretionary issues and determines when to redirect to other resources and channels.
• Works closely with Customer Care Leadership to stay current on changes, challenges, and training opportunities as needed.
• Regularly shadows other Leads and Trainers to continue improving and advancing skills as a trainer and inspire personal growth and development.
• Coordinates weekly, bi-weekly, or monthly refresher trainings based on current trends and commonly noted training opportunities within the team – both in individual and group settings.
• Trains and supports onboarding Customer Service Reps into their role-specific duties.

What will set you apart

• Prior training experience is a plus.