Customer Service Trainee (Senior Care) — Training & Growth

bcbst; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

BCBST is seeking a dedicated Customer Service Representative to support Medicare-eligible members by assisting with providers, billing, prescriptions, and more. The role emphasizes multitasking, typing and talking simultaneously, with an on-site training period and later rotating shifts across early to late EST hours.

The ideal candidate has 1 year of customer service experience, strong MS Office skills, and excellent communication and organizational abilities.

Qualifications

• Must have 1 year of experience in a customer service support role.
• High School Diploma or equivalent required.
• Proficient in Microsoft Office and strong communication skills are essential.

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
• Work overtime as required.

Skills

Microsoft Office

Oral and written communication

Interpersonal and organizational

Time management

Independent and team work

Decision making and problem solving

Talk and type simultaneously

Performance standards

Education

High School Diploma or equivalent

Job description

BCBST is seeking a dedicated Customer Service Representative to support Medicare-eligible members by assisting with providers, billing, prescriptions, and more. The role emphasizes multitasking, typing and talking simultaneously, with an on-site training period and later rotating shifts across early to late EST hours.

The ideal candidate has 1 year of customer service experience, strong MS Office skills, and excellent communication and organizational abilities.