Senior Care Support Specialist (Remote-First)

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. (BCBST) is seeking a dedicated Customer Service Representative to support Medicare-eligible members with providers, billing, prescriptions, and more. You will multitask, document information, and communicate across Chat, Phone, Email, and TEAMS.

Training begins Nov 23 for 12–14 weeks, 8:00 am–4:45 pm EST, with on-site requirements. Post-training, rotating shifts may start as early as 8:00 AM or finish as late as 9:00 PM EST; reside within 50 miles of

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service experience required.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong oral and written communication skills.
• Interpersonal and organizational skills.
• Ability to multitask and work independently or in a team.

Responsibilities

• Receive, investigate and resolve customer inquiries timely and accurately.
• Handle customer service inquiries and problems via the telephone.
• Ensure all customer communication is clearly documented.
• Interact through Chat, Phone, E-mail and TEAMS.
• Educate caller to ensure resolution on first contact.
• Must be able to pass required testing; participation and attendance are mandatory.
• Work rotating schedules and overtime as required.

Skills

Microsoft Office

Oral communication

Written communication

Interpersonal skills

Time management

Teamwork

Problem-solving

Multitasking

Independent & decisive

Education

High school diploma or equivalent

Tools

Microsoft Teams

Job description

BlueCross BlueShield of Tennessee, Inc. (BCBST) is seeking a dedicated Customer Service Representative to support Medicare-eligible members with providers, billing, prescriptions, and more. You will multitask, document information, and communicate across Chat, Phone, Email, and TEAMS.

Training begins Nov 23 for 12–14 weeks, 8:00 am–4:45 pm EST, with on-site requirements. Post-training, rotating shifts may start as early as 8:00 AM or finish as late as 9:00 PM EST; reside within 50 miles of