Senior Healthcare Member Support Specialist

EffizoJobs, LLC; United States; Remoto; USD 25.000 - 49.000; Tempo integral

Benefícios oferecidos por esta vaga

Bonus program

Resumo da vaga

CVS Health is seeking a Senior Customer Service Representative to serve as the primary contact for members, patients, providers, and TPA clients. You will handle calls, emails, and provide claim status updates with timely resolution.

This full-time, remote role requires multitasking across several applications and documenting interactions while delivering high-quality service. A high school diploma or GED and healthcare CSR experience are required, with a CVS bonus program available.

Qualificações

• 3 years of customer service experience in healthcare/health insurance.
• Experience supporting members, patients, providers, or healthcare clients.
• Ability to multitask while documenting customer interactions.
• Experience in remote work with strong technical aptitude.
• Multiscreen navigation and ability to manage several applications.
• Proficient in Microsoft Outlook for email management and scheduling.

Responsabilidades

• Serve as primary contact for members, patients, providers, and TPA clients.
• Handle inbound and outbound calls and respond to email inquiries.
• Provide claim status updates and educate providers on participation details.
• Resolve customer concerns in a professional and timely manner.

Conhecimentos

Customer service

Healthcare experience

Multitasking

Remote work

Multiscreen navigation

Outlook email

Formação

High school diploma or GED

Descrição da vaga

CVS Health is seeking a Senior Customer Service Representative to serve as the primary contact for members, patients, providers, and TPA clients. You will handle calls, emails, and provide claim status updates with timely resolution.

This full-time, remote role requires multitasking across several applications and documenting interactions while delivering high-quality service. A high school diploma or GED and healthcare CSR experience are required, with a CVS bonus program available.