Medicare Senior Care Support Trainee

BlueCross BlueShield of Tennessee; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Customer Service Representative to support Medicare-eligible members, helping them locate providers, resolve billing issues, obtain prescriptions, and more.

Training lasts 12–14 weeks with hours 8:00 am–4:45 pm EST; on-site in the first half and more on-site days later, followed by weekly rotating shifts. The ideal candidate has 1 year of customer service experience, preferably in a medical office or with seniors.

Qualifications

• 1 year of experience in a customer service role.
• Experience in a medical office setting or with senior population preferred.
• Ability to type while talking and multitask to document information.

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Skills

MS Office

Oral comms

Interpersonal skills

Time management

Independent work

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Customer Service Representative to support Medicare-eligible members, helping them locate providers, resolve billing issues, obtain prescriptions, and more.

Training lasts 12–14 weeks with hours 8:00 am–4:45 pm EST; on-site in the first half and more on-site days later, followed by weekly rotating shifts. The ideal candidate has 1 year of customer service experience, preferably in a medical office or with seniors.